User's Manual
Grandstream Networks, Inc., 1297 Beacon St., 2
nd
 Flr, Brookline, MA 02446 USA 
Tel: (617) 566-9300, FAX: (617) 249-1987 
www.grandstream.com
GXP2020 6-line SIP Enterprise Phone Quick Installation 
Guide 
WARNING:   Please DO NOT power cycle the GXP2020 when LED lights are flashing during 
system boot up or firmware upgrade. You may corrupt firmware images and cause the unit to 
malfunction. 
WARNING: 
  Use only the power adapter included in the GXP2020 package.    Using an alternative 
non-qualified power adapter may possibly damage the unit. 
Overview 
GXP2020 features 6 lines, each with an individual SIP account and offers a large graphical LCD 
display, four (4) XML programmable soft keys, and seven (7) programmable hard keys. It offers 
intuitive user interfaces, 5-way conferencing, 2 headset jacks, and three (3) adjustable positioning 
angles.    The GXP2020 also offers dual 10/100Mbps auto-sensing Ethernet ports with integrated PoE, 
secure central configuration with AES Encryption, superior audio quality (using G.722 wide-band 
codec) and excellent manageability.    The GXP series is fully compatible and interoperable with most 
SIP end-user devices, IPPBX and Softswitches. 
Equipment Packaging - Unpack and check all accessories 
The GXP2020 phone package contains 
1.  One GXP2020 Main Case 
2. One Handset 
3.  One Phone Cord 
4.  One Universal Power Adaptor 
5.  One Ethernet Cable 
6.  One High Phone Stand 
7.  One Low Phone Stand 
8.  Two Wall Mount Spacers 
Connect the GXP2020 Enterprise IP Phone 
Please use the equipment included in the packaging.   Using any other power source may damage the 
product. 
1.  Connect the handset and main phone case with the phone cord. 
2.  Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the 
router) using the Ethernet cable. 
3.  Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an 
electrical outlet. 
4.  The LCD will display provisioning or firmware upgrade information. Before continuing, wait for the 
date/time display to show up.   
5.  Using the phone embedded web server or keypad configuration menu, you can further configure 
the phone using either a static IP or DHCP. 
  Last updated on April 1, 2008 
2 







