Grandstream Networks, Inc. GXV-3000 User Manual User Manual GXV-3000 Innovative IP Video Phone For Firmware Version 1.0.0.24 Grandstream Networks, Inc. www.grandstream.
Grandstream Networks, Inc. GXV-3000 User Manual Table of Contents 1 WELCOME -4- 2 INSTALLATION -5- 2.1 2.2 2.3 2.4 2.5 WHAT IS INCLUDED IN THE PACKAGE CONNECTING YOUR PHONE WALL MOUNT SAFETY COMPLIANCES WARRANTY 3 PRODUCT OVERVIEW 3.1 KEY FEATURES 3.2 HARDWARE SPECIFICATION 4 USING GXV-3000 IP VIDEO PHONE 4.1 GETTING FAMILIAR WITH LCD 4.2 GETTING FAMILIAR WITH KEYPAD 4.3 MAKING AND ANSWERING PHONE CALLS 4.3.1 Handset, Speakerphone and Headset Mode 4.3.2 Multiple SIP Accounts and Lines 4.3.
Grandstream Networks, Inc. GXV-3000 User Manual 5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER 6 SOFTWARE UPGRADE - 41 - 42 - 6.1 FIRMWARE UPGRADE THROUGH TFTP/HTTP 6.2 CONFIGURATION FILE DOWNLOAD 6.3 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD 7 AUXILIARY PORTS - 42 - 44 - 44 - 45 - 7.1 USB 2.0 PORT 7.1.1 Capture pictures via USB port 7.2 RCA STYLE STEREO AUDIO & COMPOSITE VIDEO OUTPUT 7.
Grandstream Networks, Inc. GXV-3000 User Manual 1 Welcome Thank you for purchasing Grandstream award-winning GXV-3000 Video IP Phone. You made an excellent choice and we hope you will enjoy all its capabilities. Grandstream GXV-3000 SIP IP Video Phone is a next generation advanced IP videophone based on SIP and H.264 standard.
Grandstream Networks, Inc. GXV-3000 User Manual 2 Installation 2.1 What is Included in the Package The GXV-3000 phone package contains: 1) 2) 3) 4) 5) 6) One GXV-3000 Main Case One Handset One Phone Cord One Universal Power Adaptor One Ethernet Cable Two Wall Mount Sustaining Brackets 2.
Grandstream Networks, Inc. GXV-3000 User Manual Power RCA Output Headset 12V DC power port RCA Output Interface to external display like TV set 2.5mm Headset port 2.3 Wall Mount GXV-3000 can be wall mounted. The two wall mount sustaining brackets can be attached to the bottom of the main body: User can simply place the device against the wall with two holes to the fixed hanger and the two sustaining brackets balance the bottom to position the phone on the wall.
GXV-3000 User Manual Grandstream Networks, Inc. 2.4 Safety Compliances The GXV-3000 phone is compliant with various safety standards including FCC/CE. Its power adaptor is compliant with UL standard. The phone should only be operated with the universal power adaptor provided with the package. Damages to the phone caused by using other unsupported power adaptors are not covered by the manufacturer’s warranty. 2.5 Warranty Grandstream has a reseller agreement with our reseller customer.
Grandstream Networks, Inc. GXV-3000 User Manual 3 Product Overview GXV-3000 IP Video Phone is designed to be used in general household or office. The following photo illustrates the appearance of a GXV-3000 IP Video phone.
Grandstream Networks, Inc. GXV-3000 User Manual 3.1 Key Features Grandstream GXV-3000 IP Video Phone is a next generation advanced IP video telephone based on industry’s open standard SIP (Session Initiation Protocol) and H.264. Built upon Grandstream’s innovative technology, GXV-3000 IP Video Phone features superb audio and video quality, rich functionalities, stylish exterior design and highly attractive price. Software Feature: Support SIP 2.
Grandstream Networks, Inc. GXV-3000 User Manual Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting video to an external TV simultaneously), headset jack (2.5mm) Support silence suppression and VAD，AGC and acoustic echo cancellation (G.167) Support standard encryption and authentication using DIGEST (MD5 and MD5-sess) and AES Support secure signaling (SIP over TLS, pending) and secure voice/video communication (SRTP) (pending) Support layer-2 (802.1Q VLAN, 802.
Grandstream Networks, Inc. GXV-3000 User Manual 3.2 Hardware Specification The table below describes the hardware specification of GXV-3000: Model GXV-3000 Dual 10M/100M auto-sensing Ethernet ports Ethernet Port Switch or router/NAT mode configurable LCD 5.6 inch TFT color LCD Advanced CMOS sensor (VGA resolution), Camera 330K Pixels RCA style stereo audio & composite video jack, Auxiliary Port 1 headset jack, 2 USB 2.
Grandstream Networks, Inc. GXV-3000 User Manual 4 Using GXV-3000 IP Video Phone 4.1 Getting Familiar with LCD GXV-3000 IP Video phone has a 5.6 inch TFT color LCD. Here is the sample LCD display showing the phone is registered to VoIP service providers’ SIP server/proxy with one missed call icon. The phone has a screen saver. When it is configured, the phone will show the screen saver or turn off the LCD just like normal laptop computer screen.
Grandstream Networks, Inc. GXV-3000 User Manual Handset, Speakerphone and Ring Volume Icon: 0-7 scales to adjust handset / speakerphone / ring volume Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser AM PM Time Icon: AM for the morning PM for the afternoon 4.
Grandstream Networks, Inc.
Grandstream Networks, Inc. GXV-3000 User Manual Enable/Disable hands-free speaker mode SPEAKER HOLD Temporarily hold an ACTIVE call SEND Dial a new number or Redial the last number dialed. After entering the phone number, pressing this key would force a call to go out immediately before “no key entry timeout” value expires 0 - 9, *, # 12 standard Digit, * and # keys are usually used to make phone calls 4.3 Making and Answering Phone Calls 4.3.
Grandstream Networks, Inc. GXV-3000 User Manual For incoming calls, if an account is configured and registered, all incoming calls for that account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, GXV-3000 will flash the next available LINE (from Left to Right) in red color. A LINE is defined as “ACTIVE” when it is making or receiving a call, and its corresponding LINE LED is lit up in solid RED. 4.3.
Grandstream Networks, Inc. GXV-3000 User Manual To make a direct IP calling, press “OK” button to bring up MAIN MENU, the select “Direct IP Call” in the MENU and press OK to select, then key in the 12-digit target IP address, press OK key again to call out. Examples: If the target IP address is 192.168.1.60 and port is 5062, like 192.168.1.60:5062, the key input to the Menu UI will be: 192*168*1*60#5062 followed by OK key to dial out, where “*” key represent “.
Grandstream Networks, Inc. GXV-3000 User Manual When receiving second or more incoming calls, besides playing a stutter Call Waiting tone, GXV-3000 will pick up the corresponding account or the next available LINE as described in section 4.3.2. 4.3.8 Call Transfer (Pending: Only work in Audio mode) GXV-3000 supports both BLIND and ATTENDED Transfer: 1.
Grandstream Networks, Inc. GXV-3000 User Manual NOTE: • This feature requires the phone to be configured correctly in the “VoiceMail User ID” field the VM portal access number, also requires the Server to support this. 4.3.11 Mute / Delete When in conversation with an ACTIVE LINE, pressing “MUTE/DEL” will mute the conversation, which means you can hear the other party but the other party cannot hear you. Pressing the button again will resume the conversation.
Grandstream Networks, Inc. GXV-3000 User Manual 4.4 Call Features GXV-3000 series phone supports a list of call features: Caller ID Block (or Anonymous Call), Disable/Enable Call Waiting, Call Forward on Busy, Delay, or Unconditional, etc. Following table shows the call features of GXV-3000 series phone.
Grandstream Networks, Inc. GXV-3000 User Manual 5 Configuration Guide 5.1 Configuration with Keypad When the phone is on hook, press the OK button to enter MENU mode. When the phone goes off hook or a call comes in, the phone automatically exits the MENU state and prepares for the call. It also exits the MENU state if left idle for 20 seconds. Here are the Menu options supported: Here is the flow chart of keypad Menu configuration.
Grandstream Networks, Inc.
Grandstream Networks, Inc. GXV-3000 User Manual 5.2 Configuration with Web Browser GXV-3000 series IP phone has an embedded Web server that will respond to HTTP/HTTPS GET/POST requests. It also has embedded HTML pages that allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. 5.2.
Grandstream Networks, Inc.
Grandstream Networks, Inc. GXV-3000 User Manual LCD Auto Power Off Interval: 0 LCD Brightness: 196 LCD Contrast: 132 LCD Chroma Saturation: 132 (in seconds. 0 means LCD will be always on) (from 0-255, default is 128) (from 0-255, default is 128) (from 0-255, default is 128) LCD Background Color: Red (0-255) OSD Text Color: Camera zoom mode: Camera Exposure: 0 Green (0-255) 0 1.
Grandstream Networks, Inc. GXV-3000 User Manual Time Zone This parameter controls how the date/time is displayed according to the specified time zone. Daylight Savings Time This parameter controls whether the time will be displayed in daylight savings time or not. If set to “Yes”, then the displayed time will be 1 hour ahead of normal time.
Grandstream Networks, Inc. GXV-3000 User Manual Camera Lens Correction Correct Camera Lens noise. Default is No. Recommend to set to YES to reduce camera lens noise and improve video quality. TV Output Select desired TV Output type (PAL or NTSC). In addition to the Basic Settings configuration page, end user also has access to the device Status page. The following is a screen shot of the device Status page. Details are explained next.
Grandstream Networks, Inc. GXV-3000 User Manual Product Model This field contains the product model information. Software Version • • • Program: This is the main software (firmware) release number, always used for identify the whole software (firmware) system of the phone. Loader: Driver loader code version number. Boot: Booting code version number System Up Time This field shows system up time since the last reboot.
Grandstream Networks, Inc. GXV-3000 User Manual Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS Admin Password: 6.3kbps encoding rate Silence Suppression: Video frame rate: No 2 5.
Grandstream Networks, Inc. GXV-3000 User Manual Syslog Server: Syslog Level: NTP Server: 192.168.7.255 DEBUG time.nist.gov (URI or IP address) Custom ring tone 1, used if incoming caller ID is Distinctive Ring Tone: Custom ring tone 2, used if incoming caller ID is Custom ring tone 3, used if incoming caller ID is Disable CallWaiting: No Yes Lock keypad update: No Yes (configuration update via keypad is disabled if set to Yes) Update Cancel Reboot All Rights Reserved Grandstream Networks, Inc.
Grandstream Networks, Inc. GXV-3000 User Manual Voice Frames per TX This field contains the number of voice frames to be transmitted in a single Ethernet packet (be advised the max. size of Ethernet packet is 1500 byte (or 120k bit) so user should be aware that there IS a limit there). When setting this value, the user should be aware of the requested packet time (ptime, used in SDP message) as a result of configuring this parameter.
Grandstream Networks, Inc. GXV-3000 User Manual Local RTP port This parameter defines the local RTP-RTCP port pair the GXV-3000 will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use port_value+2 for RTP and port_value+3 for its RTCP. The default value is 5004. Use Random Port This parameter, when set to Yes, will force random generation of both the local SIP and RTP ports.
Grandstream Networks, Inc. GXV-3000 User Manual Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSP (Internet Telephone Service Provider) Syslog Level Select the ATA to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR.
Grandstream Networks, Inc. GXV-3000 User Manual 5.2.4 Individual Account Settings Three independent SIP accounts each has its own configuration page. identical. The following is a screen shot of SIP Account 2 settings. Their configurations are Grandstream Device Configuration STATUS BASIC SETTINGS Account Active: Account Name: SIP Server: Outbound Proxy: ADVANCED SETTINGS Yes NetCentrex sip.netcentrex.com (e.g., sip.mycompany.com, or IP address) proxy.netcentrex.
Grandstream Networks, Inc. GXV-3000 User Manual Enable Call Features: Session Expiration: Min-SE: No 180 90 Yes (if Yes, Call Forwarding & Call-Waiting-Disable are supported locally) (in seconds. default 180 seconds) (in seconds.
Grandstream Networks, Inc. GXV-3000 User Manual Account Active This field indicates whether the account is active or not. The default value for the primary account Account 1 is Yes. The default values for the other three accounts are No. Account Name A name to identify an account which will be displayed in LCD. SIP Server SIP Server’s IP address or Domain name provided by VoIP service provider.
Grandstream Networks, Inc. GXV-3000 User Manual NAT Traversal This parameter defines whether the GXV-3000 NAT traversal mechanism will be activated or not. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXV-3000 will behave according to the STUN client specification. Under this mode, the embedded STUN client inside the GXV3000 will attempt to detect if and what type of firewall/NAT it is sitting behind through communication with the specified STUN server.
Grandstream Networks, Inc. GXV-3000 User Manual Callee Request Timer If selecting “Yes” the phone will use session timer when it receives inbound calls with session timer request. Force Timer If selecting “Yes” the phone will use session timer even if the remote party does not support this feature. Selecting “No” will allow the phone to enable session timer only when the remote party support this feature.
Grandstream Networks, Inc. GXV-3000 User Manual Jitter Delay Select desired Jitter Buffer Delay Enable Video When set to Yes, video is enabled on calls, otherwise disabled. H.264 payload type Enter a desired value (96-127) for dynamic RTP payload type for H.264 codec. Default is 99. Special Feature Default is Standard. Choose the selection to meet some special requirements from Soft Switch vendors like Nortel, Broadsoft, etc. 5.2.
Grandstream Networks, Inc. GXV-3000 User Manual 5.2.6 Rebooting the Phone from Remote The administrator of the phone can remotely reboot the phone by pressing the “Reboot” button at the bottom of the configuration menu. Once done, the following screen will be displayed to indicate that rebooting is underway. Grandstream Device Configuration The device is rebooting now... You may relogin by clicking on the link below in 30 seconds. Click to relogin All Rights Reserved Grandstream Networks, Inc.
Grandstream Networks, Inc. GXV-3000 User Manual 5.3 Configuration through Central Provisioning Server Grandstream GXV-3000 can be automatically configured from a central provisioning system. When GXV-3000 boots up, it will send TFTP or HTTP request to download configuration file which is “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXV-3000. The configuration file can be downloaded via TFTP or HTTP from the central server.
Grandstream Networks, Inc. GXV-3000 User Manual 6 Software Upgrade Software (or firmware) upgrade can be done via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. 6.1 Firmware Upgrade through TFTP/HTTP To upgrade via TFTP or HTTP, user needs to select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g.
Grandstream Networks, Inc. GXV-3000 User Manual Alternatively, user can download and install a free TFTP or HTTP server in his/her LAN to do firmware upgrading. A free Windows version TFTP server can be downloaded from: http://support.solarwinds.net/updates/New-customerFree.cfm. Our latest official release can be downloaded from: http://www.grandstream.com/y-firmware.htm Unzip the file and put all of them under the root directory of the TFTP server.
Grandstream Networks, Inc. GXV-3000 User Manual 6.2 Configuration File Download Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Upgrade Server” is the TFTP or HTTP server path for configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. A configuration parameter is associated with each particular field in the web configuration page.
Grandstream Networks, Inc. GXV-3000 User Manual 7 Auxiliary Ports 7.1 USB 2.0 Port When a USB device is plugged into one of the two USB 2.0 ports, an icon will show up in the lower part of the LCD to illustrate the connected device.
Grandstream Networks, Inc. GXV-3000 User Manual 7.1.1 Capture pictures via USB port When a USB flash drive is plugged into the USB port and icon showed up to illustrate the drive is ready, user can snap shot or capture the picture showed on the LCD and save it into the flash disk.
Grandstream Networks, Inc. GXV-3000 User Manual 7.2 RCA style stereo audio & composite video output The picture below shows the connection of GXV-3000 to TV set which allows use to watch the video and hear the audio on home TV set.
Grandstream Networks, Inc. GXV-3000 User Manual 7.3 Headset Jack The picture below shows the handset and headset connectors’ wiring schema of GXV-3000. Figure 7-3: As show in the schema, the left side is pin assignment of a RJ-22 handset plug; while the right side is showing a normal 2.5mm headset plug. If use want to connect the phone to external Speaker or Intercom/Paging system, necessary adaptors are required from local electronic stores.
Grandstream Networks, Inc. GXV-3000 User Manual 8 Restore Factory Default Setting WARNING !!! Restore the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.
Grandstream Networks, Inc. GXV-3000 User Manual 9 Glossary of Terms ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control, is an electronic system found in many types of devices.
Grandstream Networks, Inc. GXV-3000 User Manual Networks, and wireless local loop. The DECT Common Interface radio standard is a multicarrier time division multiple access, time division duplex (MC-TDMA-TDD) radio transmission technique using ten radio frequency channels from 1880 to 1930 MHz, each divided into 24 time slots of 10ms, and twelve full-duplex accesses per carrier, for a total of 120 possible combinations.
Grandstream Networks, Inc. GXV-3000 User Manual An FXO interface will accept calls from FXS or PSTN interfaces. All countries and regions have their own standards. FXO is complimentary to FXS (and the PSTN). FXS Foreign eXchange Station An FXS device has hardware to generate the ring signal to the FXO extension (usually an analog phone). An FXS device will allow any FXO device to operate as if it were connected to the phone company. This makes your PBX the POTS+PSTN for the phone.
Grandstream Networks, Inc. GXV-3000 User Manual The intent of H.264/AVC has been to create a standard that would be capable of providing good video quality at bit rates that are substantially lower (e.g., half or less) than what previous standards would need (e.g., relative to MPEG-2, H.263, or MPEG-4 Part 2). HTTP Hyper Text Transfer Protocol; the World Wide Web protocol that performs the request and retrieve functions of a server IP Internet Protocol.
Grandstream Networks, Inc. GXV-3000 User Manual OBP/SBC Outbound Proxy or another name Session Border Controller. A device used in VoIP networks. OBP/SBCs are put into the signaling and media path between calling and called party. The OBP/SBC acts as if it was the called VoIP phone and places a second call to the called party. The effect of this behavior is that not only the signaling traffic, but also the media traffic (voice, video etc) crosses the OBP/SBC.
Grandstream Networks, Inc. GXV-3000 User Manual Simple Traversal of UDP over NATs, is a network protocol allowing clients behind NAT (or multiple NATs) to find out its public address, the type of NAT it is behind and the internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between two hosts that are both behind NAT routers. The protocol is defined in RFC 3489. STUN will usually work well with non-symmetric NAT routers.
