User's Manual

Troubleshootin
g
Troubleshooting
Problem
Cause Solution
Power is not on
.
Turn power sup
ply on.
Informer is completely dark.
Loose or disconnected power
cable.
Tighten or connect cable.
Informer ha
s power but does not
function.
Hardware fa
ilure.
Replace Inf
ormer.
Flow Rate reads 0 when fluid is
flowing.
Loose or disconnected flow meter
cable.
Check the digital input/output
cable going to/from the meter.
Faulty flow meter sensor or meter.
Replace se
nsor or meter.
Inaccurate flow reading
Meter needs calibration.
Calibrat
e meter. See
Meter Ca
libration, page 17.
Excessive static discharge.
Replace Informer.
Display readout faulty.
Ambient
temperature too high.
Lower am
bient temperature.
Incorrect data addresses.
Check address configuration.
Incor
rect communication
param
eters.
Check communication
parameters.
Communication failure
Incorrect cabling.
Chec
k cabling and wiring. See
Inst
allation, page 8 .
Clogs in fluid line or in meter. Clean fluid line and/or meter. See
meter manual.
Fluid is not flowing.
Gears worn or damaged. Service meter. See meter manual.
Diagnostic Information
The LEDs on the bottom of the Informer give important information about system function.
L
ED Signals
Signal
Description
Green On Informer is powered up.
Yellow Internal communication in progress.
Red solid
Informer failure. See Troubleshooting.
Red flashing Software is updating.
Red flashing slowly Token error; remove token and upload software
token again.
30 3A2040E