Owner Manual

10
Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light using igniter
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per “Installing LP
Gas Tank,” then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Thermocouple is not operating correctly
Burner will not light with match
No gas flow
Check if LP gas tank is empty
a. If empty, exchange, refill or replace LP gas tank
b. If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” (see below)
LP gas tank is low or empty Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three-quarters additional turn until solid
stop. Tighten by hand only - do NOT use tools.
Obstruction of gas flow
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Disengagement of burner to valve Re-engage burner and valve
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Thermocouple is not operating correctly
Burner ports clogged or blocked Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas Exchange, refill or replace LP gas tank
Overfilling prevention device may have been activated
1. Turn control knob to “
OFF”
2. Wait 30 seconds and light outdoor fire table per “Lighting” section
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) “ OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait one minute
f. Turn control knobs to “ OFF”
g. Reconnect regulator and leak check connections, being careful not to
fully open valve
h. Light outdoor fire table per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils Burn outdoor fire table for 15 minutes and reinspect
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Poor alignment of valve to burner/venturi tube Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds Do not use outdoor fire table in high winds
Low on LP gas Exchange, refill or replace LP gas tank
Excess flow valve tripped Refer to “Sudden drop in gas flow or reduced flame height”
Thermocouple is not operating correctly
Flashback (fire in venturi/burner tube(s)) Burner and/or burner/venturi tube is blocked Clean burner and/or burner/venturi tube
Flame seems to lose heat when burning in cold
weather - temperature below 50ºF
Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow
1. Turn off per “Turning Off” section
2. Replace with a spare LP gas tank
3. Reconnect LP gas tank per “Installing LP Gas Tank” section
4. Follow “Checking for Leaks” section
5. Light outdoor fire table per “Lighting” section
LP Gas Outdoor Fire Table
1. Disconnect LP Gas tank per “Disconnect LP Gas Tank” section.
2. Clean area around thermocouple.
3. Connect LP gas tank per “Connect LP Gas Tank” section.
4. Relight per “Lighting” section.
5. If the outdoor fire table is still not working, please contact Customer Care
1. Disconnect LP Gas tank per “Disconnect LP Gas Tank” section.
2. Clean area around thermocouple.
3. Connect LP gas tank per “Connect LP Gas Tank” section.
4. Relight per “Lighting” section.
5. If the outdoor fire table is still not working, please contact Customer Care
Battery needs to be changed Replace the “AA” battery (follow assembly step for inserting battery)
Electrode and burners are wet Wipe dry with cloth
Electrode cracked or broken - sparks at crack
Wire loose or disconnected
Wire is shorting (sparking) between igniter and electrode
for additional assistance.
Bad igniter
1. Disconnect LP Gas tank per “Disconnect LP Gas Tank” section.
2. Clean area around thermocouple.
3. Connect LP gas tank per “Connect LP Gas Tank” section.
4. Relight per “Lighting” section.
5. If the outdoor fire table is still not working, please contact Customer Care
For assistance, please call
us