Dome Manual Wood

49
HOW TO MAKE A WARRANTY
CLAIM WITH DOME
All warranty claims must be made directly
to Gozney. All returned products must
be returned within the Limited Warranty
Period and include a completed Gozney
issued WCF (Warranty Claim Form). To
obtain a WCF, a request for one must
be submitted directly to Gozney’s
customer service department at enqui-
[e-mail] (and including in the
subject line: Warranty Claim) during the
Limited Warranty Period explaining the
defect in the Product. You must include
the original or copy of a sales receipt
for the returned product. Incomplete
returns will not be accepted. Once
Gozney receives your returned Product,
Gozney will evaluate your claim (typically
within 7-10 business days) to determine
whether the returned Product does not
conform to this Limited Warranty. If
Gozney determines that there is no trou-
ble found with your returned Product or
the returned Product does not qualify
for warranty service, Gozney will ship
the Product back to you, at Gozney’s
expense. If Gozney determines that
there is a warranted defect in the Prod-
uct, Gozney will, at it’s option, remedy
the defect as set forth below in the
limited warranty. Gozney is not liable for
Products that are damaged or lost in tran-
sit to Gozney. We recommend that you
ship your returned products to Gozney
via a traceable shipment method. You
are responsible for custom fees, includ-
ing, but not limited to, taxes, duties and
brokerage.