Use and Care Manual
14
Smokeless Indoor Grill - GW88000
NOTE: Customers are responsible for all return shipping costs after 30
days.
Defective/Freight Damaged:
Products that are within the 30-day return period and have been
determined by customer service to be defective are qualied for
a return label for the product to be returned to GoWISE USA for
inspection and testing.
GoWISE USA will provide a return shipping label for defective
product(s) only. Customers must contact the carrier (shipping
company) for products that have arrived damaged after initial transit.
Clear photographic and video proof of damage and/or defective
product(s) is REQUIRED prior to GoWISE USA authorizing the return
of any product.
Purchase from 3rd Parties:
In order for the GoWISE USA customer service team to lookup
the warranty information regarding the product(s), the original
order information and/or proof of purchase is required. Without
this information, GoWISE USA will be unable to move forward
with providing a replacement under warranty, as we do not know
the date or origin of the purchase. GoWISE USA does not have a
working business relationship with 3rd party selling sites or services
or individuals which are not listed below as one of our authorized
retailers.
GoWISE USA is not responsible for making inquiries to such 3rd
parties for the purpose of obtaining documentation. It is the
responsibility of the person(s) making the warranty claim to provide
original documentation such as order information and/or a receipt
so that customer service can process the request. Any claim made
under GoWISE USA warranty guidelines must be made by original
purchaser of the product(s). Any defective product(s) will be replaced
as long as the issues with the device fall within warranty guidelines.