FAQ
Q: What should I do to prepare the site prior to your arrival?
A: Select a site in your yard that is level and free of rocks, stumps, tall grass, trees, and
other protrusions. Site preparation must be complete prior to the installation date.
Select a site that has good drainage and does not collect water. Swing sets installed in
areas of poor drainage will void product warranty.
* ASTM Guidelines recommend a 6 foot safety zone around your entire play set. Add
this safety zone to the dimensions shown for the Gorilla Play Set model you are
purchasing. Also make sure that there are not any overhead protrusions such as tree
branches. Refer to the height of respective play set on our website.
Q: Is there extra cost for installing accessories?
A: The price is included with the cost of the accessory.
Q: Do I need to be home during the playset installation?
A: We require that you or an adult representative at least 18 years of age be home
during the installation. This individual must have the authority to authorize correct
placement of the swing set and to make decisions or answer questions that may arise.
Moving the swing set after installation will result in additional charges.
Installation Terms and Conditions:
Installation includes ground leveling up to 6 inches ONLY where the set contacts the
ground. It does not include total site leveling or other site preparation.
Any additional ground leveling or site preparation needed to install the swing set will
result in additional costs payable directly to the installer at the time of installation.
Pictures of your yard may be necessary to help ensure that the installer is not surprised
by anything out of the ordinary.
Pictures should be sent to Support@GorillaPlaysets.com .
The homeowner must provide access to electricity within 150 feet of installation site or
additional charges will apply.
Homeowner is responsible for obtaining any Homeowners Association approval that
may be required.
Please be aware that all installation dates are tentative due to unforeseen
circumstances that may arise, such as inclement weather.