FAQ

Things to Know Prior to Purchase:

Q: How do I know if installation is available in my area?

A: Click here to determine if professional installation is available in your area.

Q: What is included in the price shown?

A: Delivery, on-site installation, and purchased of your Playset. This applies to our

Playsets with installation included only.

Q: How do I schedule an installation date after purchase?

A: We will contact you 48 hours after purchase to set an installation date.

Q: Will my installer call prior to arrival to confirm my order?

A: Yes. Your installer will also review your order details and confirm playset

placement before beginning to build your playset.

Q: Do the Playsets come fully assembled?

A: No. Our Playsets are built on-site.

PAGE 1
Things to Know Prior to Purchase: Q: How do I know if installation is available in my area? A: Click here to determine if professional installation is available in your area. Q: What is included in the price shown? A: Delivery, on-site installation, and purchased of your Playset. This applies to our Playsets with installation included only. Q: How do I schedule an installation date after purchase? A: We will contact you 48 hours after purchase to set an installation date.
PAGE 2
Q: What should I do to prepare the site prior to your arrival? A: Select a site in your yard that is level and free of rocks, stumps, tall grass, trees, and other protrusions. Site preparation must be complete prior to the installation date. Select a site that has good drainage and does not collect water. Swing sets installed in areas of poor drainage will void product warranty. * ASTM Guidelines recommend a 6 foot safety zone around your entire play set.
PAGE 3
Homeowner will keep children away from the work area until the installer gives the OK to start playing. Homeowner will keep all dogs inside or leashed away from the work area until the installer leaves the property. Homeowner will be responsible for any sprinkler system components that will interfere with the installation of the swing set. Installer will not be responsible for damage to sprinkler system components located within the designated work area.