Operation Manual

12. Did the preceding troubleshooting process help you pinpoint and correct the
problem you have been experiencing?
Yes:
Congratulations, you can begin using ProScan on your vehicle.
No:
We’re sorry that you are experiencing difficulties using ProScan on your
vehicle. If you have access to another OBD-II vehicle, we recommend
that you first try using ProScan on it. This could rule out the possibility
of a problem with your OBD-II interface hardware.
One of our knowledgeable support representatives would be more than
happy to assist you with this problem. Please see the “Contacting
Technical Support” section of this manual for further assistance.
Contacting Technical Support
Before contacting technical support, please visit our online support site and browse our
growing list of frequently asked questions and knowledgebase articles.
When contacting our technical support department, please provide a detailed description
of the problem you are experiencing. You should also provide a copy of ProScan’s
Communication Log with your support inquiry. This will allow our technicians to view
the requests sent by ProScan along with the actual responses returned by your vehicle. To
learn how to view ProScan’s Communication Log, see the “Communication Log” section
of this manual.
Online Support Site:
http://www.gore-research.com/support
Technical Support E-Mail:
[e-mail]
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