Manual

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MY GOPRO WON’T POWER ON

Make sure your GoPro is charged. See Charging the Battery (page 8).

If charging the battery didn’t work, try restarting your camera. See

Restarting Your GoPro (page 54).

MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro (page 54).

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is usually not a problem with the le. If your footage

skips, one of the following issues is probably the cause:

• The computer doesn’t work with H.264 les. Try downloading the

latest version of the Quik desktop app for free at gopro.com/apps.

• Your computer doesn’t meet the minimum requirements of the

software you’re using for playback.

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

Swipe down to access the Dashboard, then tap Preferences >

Connections > Camera Info.

I DON’T KNOW WHAT SOFTWARE VERSION I HAVE

Swipe down to access the Dashboard, then tap Preferences >

About > Camera Info.

I CAN’T FIND MY CAMERA’S SERIAL NUMBER

The serial number is stamped inside the door of your camera. You can

also nd it by swiping down to access the Dashboard, then tapping

Preferences > About > Camera Info.

For more answers to commonly asked questions, see gopro.com/help.

Troubleshooting

GoPro is dedicated to providing the best possible service. To reach GoPro

Customer Support, visit gopro.com/help.

GoPro, HERO and their respective logos are trademarks or registered

trademarks of GoPro, Inc. in the United States and other countries.

For patent information, visit gopro.com/patents. GoPro, Inc., 3000

Clearview Way, San Mateo CA 94402 | GoPro GmbH, Floessergasse 2,

81369 Munich, Germany

To see the complete list of country certications, refer to the Important

Product + Safety Instructions included with your camera or visit

gopro.com/help.

Customer Support

Trademarks

Regulatory Information

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