User Guide

Troubleshooting steps.
Fix a phone that won’t charge or turn on
If your phone has one of the following problems:
• Won’t turn on
• Has a black or blank screen
• Turns on but immediately turns off
If the sound from your phone is intermittent or distorted, try the following steps:
Step 1: Check the strength of your mobile data connection.
• At the top of your screen, find the mobile signal icon. A filled triangle means that you have a
strong signal .
• If you don’t have a strong connection, find an area with a stronger signal. Try going outside or to
another indoor location.
Tip: To find where your mobile carrier has coverage, go to their website and check their
coverage map.
• If you’re in a crowded area, like a city center, mobile data connections can be slower due to the
number of people on the same network.
Step 2: Turn off Bluetooth.
Step 3: Turn the volume up or down. Some music sounds distorted when played loudly.
Step 4: Turn Wi-Fi on or off.
• If Wi-Fi is on, turn it off, then make a call.
• If Wi-Fi is off, turn it on, then make a call.
Step 5: If you’re on a video call, turn video off and back on.
Step 6: If you’re in motion, like in a train or car, wait until you stop before you call.
Step 7: Restart your phone.
• Press your phone’s power button. On the screen, tap Restart .
• You can also press your phone’s power button for about 30 seconds to restart your phone.