Message Archiving Quick Start • • Google Message Discovery Postini Message Archiving
Google, Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043 www.google.com Part number: PMAQS_617_2 February 23, 2009 © Copyright 2009 Google, Inc. All rights reserved. Google, the Google logo, Google Message Filtering, Google Message Security, Google Message Discovery, Postini, the Postini logo, Postini Perimeter Manager, Postini Threat Identification Network (PTIN), Postini Industry Heuristics, and PREEMPT are trademarks, registered trademarks, or service marks of Google, Inc.
limited to implied warranties of merchantability and fitness for a particular purpose, with respect to this code and accompanying documentation. Although their code does not appear in gd 1.8.4, the authors wish to thank David Koblas, David Rowley, and Hutchison Avenue Software Corporation for their prior contributions.
Message Archiving Quick Start
Getting Started Chapter 2 This Quick Start explains how to set up archiving for one of your user orgs, how to access your Personal Archive and run reports to verify that messages are being archived, how to get archiving privileges for one of your administrators, and how to search the corporate archive. You can set up archiving for an org, and get access to your Personal Archive in a matter of minutes.
When the message security service receives an inbound message, it filters the message if the recipient has an account on your service. If the message is deemed to be spam, contain a virus, or violate a policy filter, your service quarantines the message. If the message is not quarantined, it is delivered to the recipient. If the recipient belongs to an org for which archiving has been turned on, the message is also archived.
Document Description Personal Archive Quick Start (PDF) Instructions for using the Personal Archive. You can distribute this guide to users to whom you provide access to the Personal Archive. This guide is also available in Microsoft Word format on the Postini Support Portal. You can use the Word version to customize the guide for your users.
Setup Overview Within a few minutes, you can configure Message Archiving to capture all inbound email messages and store them in a central corporate archive. To get started right away with Message Archiving: 1. Choose a user org for which you want to archive inbound email messages. For the purposed of this initial test, choose the user org to which you belong.
Set Up Inbound Archiving To set up inbound archiving, you need to have the archiving privileges at the org level. These privileges allows you to turn archiving on and off for that org. After you verify that you have the necessary privileges, you then need to turn on archiving for your org. Check Your Privileges 1. Go to https://login.postini.com. 2. Log in to your Message Security service, and open the Administration Console. 3.
7. Click View/Edit Profile for your account. 8. Scroll down the list of privileges to Organization Management > Edit Organizations > Advanced Applications. 9. Verify that you have the Message Archiving Read (left column) and Modify (right column) privileges. Turn on Archiving for Your Org 1. Go to https://login.postini.com. 2. Log in to your Message Security service, and open the Administration Console. 3.
The Message Archiving Settings page appears. 6. On the Message Archiving Settings panel, select Archive messages for this organization. 7. Select All inbound and outbound messages. • Outbound messages are not archived unless you have already enabled and configured the optional outbound services. • For the purposes of this test, do not select All journaled messages.
Send Yourself Test Messages After you have turned on archiving for your user org, use a separate email service to send some test messages to your address that is protected by Message Security. For example, if you are using Message Security to filter mail for admin@busyworkerbee.com, then use a personal email account to send test messages to that address. After you send the test messages, verify that they have arrived in your inbox.
6. Under Settings, click User Access. 7. Under Message Center Access, select Enabled. You need access to the Message Center to view your Personal Archive. 8. Select the Personal Archive privilege. With this privilege, you are automatically granted the Archive Search and Archive Recover privileges, which let you search and recover messages from your Personal Archive. For a full discussion of message security privileges, see: The Email Security Service Authorization Reference 9. Click Save.
View Your Personal Archive After you have allowed enough time for your incoming test messages to be archived (about 30 minutes), take a look at your Personal Archive to verify that the messages are visible there. To view your Personal Archive: 1. Go to https://login.postini.com. 2. Log in to your Message Center, and click the Archive tab. 3. Use the From field to enter the personal address from which you sent the test messages. 4. From the Date list, select Last Two Days. 5. Click Search Archive.
Get Privileges for Your Archive Administrator In order to take full advantage of having your messages archived, you need to designate at least one person as your archive administrator, and then open a work request with Customer Care so they can grant that person the necessary archiving privileges. Archiving privileges allow you to do things like search the archive, save your search criteria and results, run reports, and manage message retention in the archive. The following table summarizes each privilege.
5. From the Functional Area menu, select Authorization for System Admins. 6. Enter an explanatory subject. 7. Enter a detailed description of which user you want to designate as your archiving administrator, and which archiving privileges you want Customer Care to grant to that administrator. 8. From the Severity menu, make a selection appropriate to your request. 9. Click Submit.
Monitor Archive Activity While you are waiting for your work request to be fulfilled, you can monitor the flow of messages into your archive by running the Archiving by Domain or Archiving by Account report. The Archiving by Domain report provides a list of domains to which inbound messages were sent, the total number of messages to each domain, and the total size in bytes of those messages.
Search Your Corporate Archive Once your work request has been fulfilled and your archive administrator has the necessary privileges, that person can then start searching your corporate archive. To search, you need to first log in to Message Archiving, and then enter your search criteria on the Email Search panel. To log in to Message Archiving: 1. Go to https://login.postini.com. 2. Log in to your Message Security service, and open the Administration Console. 3.
The Email Search panel has the following options available to enter search criteria: Fields for selecting a range of dates by which to restrict a search List of sender and recipient email addresses for which you are searching Actions menu Fields for searching for messages that include or exclude text in any part of a message Fields for searching for messages that include text in specific parts of a message Search the entire archive or within saved results (optional) Tool to look up users’ email addres
6. Search for messages based on the sender and/or recipient. • Use the default configuration to search for any or all senders or recipients. Click the question mark for information about how to enter addresses. • Click Search From/To separately to enter a separate list of addresses for the From and To fields. Click the question mark for information about how to enter addresses.
7. After you have entered all your criteria, click Search Archive.
Recover and Export Search Results Once you have a set of search results, there are a number of actions you can take against that result set. The following table summarizes those actions and lists the required privileges.
Next Steps Now that you have verified the basic functionality of Message Archiving, you can move on to develop an archiving strategy for your company. After deciding upon a strategy and organizing the flow of messages into your archive, you can then determine how you want to work with the contents of your archive.
Search and Manage Your Archive Once you have established an archiving method, you have a number of options available for how you take advantage of the contents of your archive, and how you manage those contents. Searches The beginning of this document led you through the process of conducting a simple search of the archive.
Messages are on extension when their retention periods have expired but they have not been deleted because you have turned off auto-purging. • View how many of the messages on extension are also on hold (not available to purge). • Manually purge messages from the archive that are not on hold. • Turn automatic purging on or off.
Message Archiving Quick Start
