Groups setup for administrators In this guide 1. How Google Groups for Business can help your communications. 2. Turn on Groups for Business. 3. Create a mailing list with an autoreply, a mailing list with external users, and a shared mailbox. 4. Train your team.
How can Google Groups for Business help? Make your professional communications easier with Groups Automatic responses for mailing lists Mailing lists your users can manage Create info@your_domain.com for potential customers to contact you. Customers receive auto-response, “Thanks for your interest! We’ll respond within the next 24 hours.” You create meetup@your_domain.com to manage a company event. Allow team members to add or delete attendees on the mailing list.
What are Google Groups for Business? As an admin, you can create simple distribution lists with the Groups feature in your Google Admin console. With Google Groups for Business, you can do this and more: ● ● ● Create groups that include users of outside of your domain Let your users manage distribution lists. Set up special types of groups like shared mailboxes and online forums. Creating a group is free and groups don’t count towards your Google Apps user licenses.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Turn on Groups in your Google Admin console To begin, let’s turn Google Groups for Business in your Admin console. 1. Sign in to your Admin console with your full email address and password. 2. Click Google Apps on the console’s dashboard. 3. Click Groups for Business in the list of services. 4. In the Groups for Business settings, choose On for everyone.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Choose recommended settings Next, you set who can create and join groups. On the Settings for Groups for Business page: About these settings: ● 1. Click Sharing settings. 2. Choose the following settings. You can always change them later. ● You can designate group managers on your team who can add/delete users for each group. Only admins can add external users to a group.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Create a mailing group with an auto-reply In the next steps, we’ll use an organization, Solarmora.com as a example. What if I already created this group and others in the Admin console? The admin needs to set up the mailing list info@solamora.com for the team to respond to potential customers.
1. Turn on Groups 2. Set up auto-reply 3. Add external users Launch Groups for Business Open Groups for Business: 1. In your Google Apps account, click the Apps picker in the upper right. 2. Scroll through the apps and click Groups. Now you’re on the Groups for Business page where you can: ● ● Create and manage groups Read and reply to your groups messages by clicking the My discussions link on the left. Those messages are also available in your inbox. 4. Collaborative inboxes 5.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Create your mailing group In the Groups page: 1. Click the Create Group button. 2. Choose the settings listed below. Note: The other settings control which users in your organization can view or reply to messages and join the group. By default, this is all users in your organization. 3. Click the Create Group button. In the confirmation window, click Okay.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Set your auto-reply for the group 1. With your group selected, click Manage in the upper right. 2. In the list on the left, click Email options. 3. Choose the settings listed below. Email prefix Text added to the subject line of incoming messages so you can quickly identify them. You might set to something like [sales-request]. Email footer Deselect all options.
1. Turn on Groups 2. Set up auto-reply 3. Add external users Add members to your group 1. With your group selected, click Manage in the upper right. 2. In the list on the left, click Directly add members. 3. Enter the email addresses (must be already added as users in your Admin console) and welcome message for the group. 4. Click Add. 5. Click All Members in list on the left to see the members of your group. 4. Collaborative inboxes 5.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Test your new mailing group Great, you created your new group! Next, try it out. View the auto-reply Send a message to the group from an email account outside of your domain. Check the auto-reply message and edit as needed. Note, the group may take up to 6 hours to become active. View the message in Groups In Groups for Business, click My Groups and select your group.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Create a group that has external users In the next steps, we’ll use an organization, Solarmora.com as a example. Google Groups helps the administrator to: ● Solarmora is running an event with a team of their staff and external consultants and volunteers. The event manager wants to include everyone working on the project in a new list, event-planning@solarmora.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Update the Sharing settings for Groups First, you’ll allow people in your organization to add external users to a mailing group. You will designate the group owners later. 1. Sign in to your Admin console with your full email address and password. 2. Click Google Apps on the console’s dashboard. 3. Click Groups for Business in the list of services. 4.
1. Turn on Groups 2. Set up auto-reply 3. Add external users Launch Groups for Business Open Groups for Business to create your group. 1. In your Google Apps account, click the Apps picker in the upper right. 2. Click Groups. 3. On the Groups page, click the Create Group button. 4. Collaborative inboxes 5.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes Create your mailing group with external users In the Groups page: 1. Click the Create Group button. 2. Create the group as you did in the previous section with email address and name. 3. Leave the settings as before, but under the Basic permissions section, now make sure that the settings, View topics and Post, include the option, All members of the group. This gives your external members of group access to messages.
1. Turn on Groups 2. Set up auto-reply 3. Add external users Add external members to your group 1. With your group selected, click Manage in the upper right. 2. In the list on the left, click Invite members and add the addresses for the group. Note: ○ You can only invite external users, you cannot directly add them. ○ Internal user addresses must be already added as users in your Admin console. 3. Click Add. 4. All Members in list on the left to see the members of your group. 4.
1. Turn on Groups 2. Set up auto-reply 3. Add external users Designate a manager for the group Next, you’ll select a manager for the group who can add or delete members of the group. 1. With your group selected, click Manage in the upper right. 2. In the list of members, select people you’ ve chosen as managers for the group. 3. Click the Actions button at the top and select Add to role > Manager. 4. Lastly, set up time with the managers of group to help them get up to speed with Groups. 4.
1. Turn on Groups 2. Set up auto-reply 3. Add external users Setting up a collaborative inbox A collaborative (shared) mailboxes can help your team manage an email request queue, such customers’ requests for technical support. Your staff can individually respond to requests and mark them as resolved. Watch this video and read this article to learn more about collaborative mailboxes. 4. Collaborative inboxes 5.
1. Turn on Groups 2. Set up auto-reply 3. Add external users 4. Collaborative inboxes 5. Train your team Train your team For more training resources, visit the Google Apps Learning Center at learn.google.com.
Congratulations! You’ve set up Groups for Business Now you know how to: Create groups. Customize access and settings. Set up an auto-reply for a group Designate a group owner. Train your team.