User Manual

MAINTENANCE
Congratulations on deploying Google Apps! Now that your users are communicating and
collaborating with Google Apps, you still have some work to do.
What is Maintenance?
Maintenance, with regards to Google Apps, is the task of ensuring a positive experience for
your users. As the administrator, you will also be responsible for managing user accounts
and promoting the usage of Google Applications throughout your organization. For latest
updates, subscribe to the official update feed (http://googleappsupdates.blogspot.com)
from the Google Apps team.
What else can I do to help users take advantage of features in Google Apps?
In addition to providing access to the User Help Center, setting up training sessions on how
to use Google Apps will help alleviate product usage questions. Some training options
outside of the traditional classroom setting are:
• Send out the link to the online Demos and Guides. The online training session
will walk the user through a basic training course on how to use Google Apps. If the
user has additional questions, he or she can go to the Online Help Center to search
for answers.
• Organize user-led training sessions and office hours. Identify "power users" to
help lead training sessions and office hours. These users are a great resource in
identifying ways to improve on-the-job tasks. Having these users interact with each
other will help with knowledge transfer and a more focused training session.
• Assign Google Apps buddies. Having a buddy help you get started on Google
Apps is a fun way to get everyone involved.
For more information, please visit the User Help Center and Demos and Guides.
WRAP UP
Thank you for choosing Google Apps as your Enterprise Solution! Whether you're in
Setup, Pilot, Deployment, or Maintenance, here are some quick links to the information
emphasized in this Reference Guide for Admins.
Google Apps Home Admin Help Center
www.google.com/a www.google.com/support/a
User Help Center Solutions Marketplace
www.google.com/support/a/users www.google.com/enterprise/marketplace
Enjoy your Google Apps experience! Please complete our usefulness survey to provide
feedback on this reference guide.