Services Administration Guide Instruction Manual

Chapter 7
Troubleshooting 73
Troubleshooting Chapter 7
About Troubleshooting
This chapter covers information about how to troubleshoot problems that may
occur with Google Apps Directory Sync.
Troubleshooting information includes information about common issues, system
tests and researching issues.
For information about LDAP queries, see “LDAP Queries” on page 18.
Common Issues
The following describes common issues and questions related to Google Apps
Directory Sync.
When creating an exception rule, the dialog box does not have an OK button.
You may be using a font that is too large for the screen. The dialog box does not
work with Extra Large Fonts or Large Fonts. Change your font size, or edit your
XML file directly.
A mailing list rule or exclusion rule doesn’t seem to be doing anything.
Check the scope of the rule. You may need to set the scope to SUBTREE.
A mailing list rule generates errors.
Check the Mailing List Attribute in LDAP Configuration. This is the field that
contains the email address of a mailing list. In most cases, this will be mail .