Nest Hello Nest Pro Guide 2019 | Confidential and Proprietary | Do not distribute
Hey there! Welcome to the Google Nest Hello Pro Guide. Here you will find everything you need to install Nest Hello for customers so they know who’s knocking. Section Page Technical specs 4 Installation guides 5 Category expertise 11 Better Together 14 Additional resources 15 Get to know Nest Hello on a deeper level. A step-by-step guide to installing Nest Hello. Find out how Nest Hello does it better. Explore the benefits of using Nest Hello along with other Google Nest products.
Meet Nest Hello Let’s take a closer look at Nest Hello to see what it takes to be a better doorbell. Status light 4:3 HD video with HDR and 160º field of view Microphone Infrared LEDs Light ring Button Speaker 1.7 in (4.3 cm) 4.6 in (11.7 cm) 2019 | Confidential and Proprietary | Do not distribute 1.0 in (2.
All the specs Weight Power requirements Camera Video 4.55 oz (129 g) 12V AC–24V AC; requires a 10VA transformer and wired doorbell 1/3-inch, 3-megapixel (2K) color sensor, 8x digital zoom HD UXGA 1600 x 1200, up to 30 frames/sec, H.
Installation guide Step by step This is your comprehensive guide to installing Nest Hello. Don’t have time to read through the steps? Go to the Additional Resources section to watch the installation video. Get Prepared: Nest Hello needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA. Check with a meter or visit the voltage requirements support page here or the compatibility widget here.
Step 4: Turn off power ● Before turning off the power, test the existing doorbell to confirm the wired system is intact. ● Locate the home’s breaker or fuse box and turn the power off to the doorbell and chime. Turn off the main power switch if need be. ● Ring the doorbell to confirm it is turned off. Getting started: Step 5: Remove the chime cover if applicable ● Find the doorbell’s chime and remove the cover. You may need the ladder to reach. ● Covers vary, some pull or slide off while others use screws.
Step 10: Replace the chime cover Now put the chime’s cover back on. Step 11: Disconnect the current doorbell Remove your current doorbell and disconnect the wires. You’ll need a screwdriver for this step. Step 12: Use the wedge if needed If the doorbell is located in a corner, you can use the included wedge to change the viewing angle. This will point Nest Hello away from the wall and help prevent the IR night vision light from washing out the video.
Step 15: Connect the wires ● Before connecting, make sure the wires are clean. ● Connect the wires to Nest Hello. It doesn’t matter which terminal you connect a wire to. Make sure the wires point down, not up, so any excess can be tucked back into the wall. ● If the wires are too short, use the wire extenders that are included in the box. Step 16: Mount the doorbell ● To attach Nest Hello, simply slide the top of the doorbell into the backplate. Then press until the doorbell clicks into place.
Troubleshooting tips Take a look at how to solve some of the most common issues that can arise with Nest Hello. Visit here to find additional Nest Pro’s. You receive an error message in the app Nest Hello is offline Solve it: Solve it: The Nest Hello shares the same errors as other Nest cameras. For a comprehensive list of these error codes visit here. Check Internet service or router. Extreme temperatures can cause the Nest Hello to shut off Wi-Fi for protection.
Troubleshooting tips Take a look at how to solve some of the most common issues that can arise with Nest Hello. Chime won’t stop ringing Solve it: Electronic chimes might ring unexpectedly. At a first glance, it might seem like this is due to a faulty chime as a small amount of voltage can be present. This is normal as there’s a 3 ohm resistance in series in the puck during steady state. The leading cause is mis-wiring, especially with more complex chimes that use 3 wires.
Category expertise: Nest Hello Let’s see how Nest Hello is the ultimate way of seeing who is at the door. Streaming Alerts Streaming is the quickest way to deliver Internet-based content to devices across the web in real time. Nest Hello replaces your existing wired doorbell and streams video 24/7. Check in anytime, anywhere to review a 3-hour snapshot of your video history.1 With a Nest Aware subscription users can see even more recorded video.
Category expertise: Nest Hello Let’s see how Nest Hello is the ultimate way of seeing who is at the door. Detection High Dynamic Range (HDR) Package detection is a new feature designed to send users unique alerts alerting them that a package has been delivered and picked up. Once packages are within Hello’s field of view are recognized and are at rest for a few seconds, Hello will send the user the alert.
Category expertise: Nest Hello Let’s see how Nest Hello is the ultimate way of seeing who is at the door. Chime duration Silencing the doorbell If there is an electronic chime, Hello allows for users to adjust how long the doorbell rings when someone presses the button. Visit your Hello on the Nest app and select Settings. Find Chime Duration and make the necessary adjustments. Is the baby sleeping and you don’t want it disturbed? Maybe it’s you who is sleeping.
Better together Powered by the Google Assistant, Google Nest products come together to help customers even more throughout their day. Ask the Google Assistant How does it work together? Access the Nest Hello outside of a smartphone with the Google Nest Hub and Google Home speakers. ● See who’s at the door on Nest Hub’s display. “Hey Google, show me the front door.” ● Hear chimes and voice announcements of familiar faces through the Google Home speakers.
Additional resources Prefer watching videos? Take a look at our Nest Hello installation video: Tell us what you thought about this training here.
Additional resources Here are some useful Nest Hello links if you need more information: ● GRT: https://googleretailtraining.exceedlms.com/student/path/11784-nest-hello ● Google Store: https://store.google.com/us/product/nest_hello_doorbell?hl=en-US ● Google Support: https://support.google.com/googlenest/answer/9249772?hl=en Tell us what you thought about this training here.
Additional resources Visit the website for a complete overview: https://nest.com/ Want to know more about: ○ Google Nest Hub? Go to https://googleretailtraining.exceedlms.com/student/path/14351-google-nest-hub https://store.google.com/us/product/google_nest_hub?hl=en-US&GoogleNest ○ Google Nest Cams? Go to https://googleretailtraining.exceedlms.com/student/path/11806-nest-cam-family https://store.google.com/us/magazine/compare_cameras?hl=en-US ○ Google Nest Protect? Go to https://googleretailtraining.
Footnotes 1. Some features, including video streaming, recording, and mobile notifications, require working internet and Wi-Fi. Chromecast-enabled TV required to view on TV. 2. Familiar face alerts require a Google Nest Aware subscription. Not available on Hellos used in Illinois.
