Customer Brochure

®
Models: DSXC, GSXC, DSZC, GSZC
Part No. PWGACHPKE
4/2 0 1 7
© 2014, 2017 Goodman Manufacturing Company, L.P.
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LIMITED WARRANTY
How Can The Owner Receive Warranty Service?
If there is a problem with the unit, contact a licensed contractor.
To receive a replacement unit when applicable, a licensed
contractor must bring the unit to a Goodman heating and air
conditioning products distributor.
To receive a replacement part, a licensed contractor must bring
the defective part to a Goodman heating and air conditioning
products distributor.
For more information about the warranty, write to Homeowner
Support, 19001 Kermier Road, Waller, Texas 77484.
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state or province to
province.
California And Quebec Residents
California and Quebec residents do not need to register the
product in order to get all of the rights and remedies of regis-
tered owners under this warranty, but Registered Additional
Term Warranty coverage is only available to the original owner
of this unit and his or her spouse. The arbitration provisions
of this warranty shall not apply to residents of Quebec.
Where Can Any Legal Remedies Be Pursued?
ARBITRATION CLAUSE. IMPORTANT. PLEASE REVIEW THIS
ARBITRATION CLAUSE. IT AFFECTS YOUR LEGAL RIGHTS.
1. Parties: This arbitration clause affects your rights against
Goodman and any of its affiliates or employees or agents,
successors, or assigns, all of whom together are referred
to below as “we” or “us” for ease of reference.
2. ARBITRATION REQUIREMENT: EXCEPT AS STATED BELOW,
ANY DISPUTE BETWEEN YOU AND ANY OF US SHALL BE
DECIDED BY NEUTRAL, BINDING ARBITRATION RATHER
THAN IN COURT OR BY JURY TRIAL. “Dispute” will be
given the broadest possible meaning allowable by law. It
includes any dispute, claim, or controversy arising from
or relating to your purchase of this heating or air
conditioning unit, any warranty upon the unit, or the unit’s
condition. It also includes determination of the scope or
applicability of this Arbitration Clause. The arbitration
requirement applies to claims in contract and tort,
pursuant to statute, or otherwise.
3. CLASS-ARBITRATION WAIVER: ARBITRATION IS HANDLED
ON AN INDIVIDUAL BASIS. IF A DISPUTE IS ARBITRATED,
YOU AND WE EXPRESSLY WAIVE ANY RIGHT TO
PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS
MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST
US OR WE AGAINST YOU, OR AS A PRIVATE ATTORNEY
GENERAL OR IN ANY OTHER REPRESENTATIVE CAPACITY.
YOU AND WE ALSO WAIVE ANY RIGHT TO CLASS
ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL
ARBITRATIONS.
4. Discovery and Other Rights: Discovery and rights to appeal
in arbitration are generally more limited than in a lawsuit.
This applies to both you and us. Other rights that you or
we would have in court may not be available in arbitration.
Please read this Arbitration Clause and consult the rules
of the arbitration organizations listed below for more
information.
5. SMALL CLAIMS COURT OPTION: YOU MAY CHOOSE TO
LITIGATE ANY DISPUTE BETWEEN YOU AND ANY OF US
IN SMALL CLAIMS COURT, RATHER THAN IN
ARBITRATION, IF THE DISPUTE MEETS ALL
REQUIREMENTS TO BE HEARD IN SMALL CLAIMS COURT.
6. Governing Law: For residents of the United States, the
procedures and effect of the arbitration will be governed
by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) rather
than by state law concerning arbitration. For residents of
Canada, the procedures and effect of the arbitration will
be governed by the applicable arbitration law of the
province in which you purchased your unit. The law
governing your substantive warranty rights and other
claims will be the law of the state or province in which
you purchased your unit. Any court having jurisdiction
may enter judgment on the arbitration award.
7. Rules of the Arbitration: If the amount in controversy is
less than $250,000, the arbitration will be decided by a
single arbitrator. If the amount in controversy is greater
than or equal to $250,000, the arbitration will be decided
by a panel of three arbitrators. The arbitrator(s) will be
chosen pursuant to the rules of the administering
arbitration organization. United States residents may
choose the American Arbitration Association (1633
Broadway, 10
th
Floor, New York, NY 10019, www.adr.org),
JAMS (1920 Main Street, Ste. 300, Irvine, CA 92614,
www.jamsadr.com), or, subject to our approval, any other
arbitration organization. In addition, Canadian residents