Learn about Downflow / Horizontal

ManualsBrandsGoodman Manualsforced air96% 40,000 BTU Downflow/Horizontal Furnace

17. If there is shipping damage, are products fully

insured? Will you send me a new product and handle

the claim with the shipping company for me? _____

18. Do you have a return allowance? Do you charge

restocking fees for returns?_______

19. Do you charge cancellation fees if I cancel my

order before it ships? _____

20. Do you process manufacturer warranty claims for

me if I need repair parts down the road? _____

21. Do you have free technical support for as long

as I own the products? _____

22. Do you have free installation videos? _____

23. Do you have a free contractor locator service to

help me ﬁnd a contractor to install the products?

_____

24. Do you charge additional fees such as for expedit-

ed shipping, liftgate on the delivery truck, insurance,

residential delivery charges, or fuel surcharges? _____

25. I will need liftgate service when the product is

delivered to lower the equipment from the truck to

the ground: Yes _____ No _____

Items 26–31 are regarding doing part of the

installation yourself

26. Are permits required? If so, which ones, and how

much do they cost?

None needed ®

Mechanical $__________ ®

Electrical $____________ ®

Plumbing $___________ ®

27. For safety and practical reasons, reading the

manufacturers installation manual is required before

doing the work. I will:

Download the instructions from an online store and read ®

them in advance

Read them when the product arrives ®

28. Any tools that I don’t have that I might need

to obtain:

_____________________________________________ ®

29. Any supplies or materials needed for the job

that I don’t yet have that I need to buy:

_____________________________________________ ®

30. Expected time to complete the installation:

_______hours ®

31. Contractors I might use to do the do the

installation, or just the ﬁnal inspection and startup

of the equipment:

Name ________________________________________ ®

Phone ________________________________________

Charge $______________________________________

Name ________________________________________ ®

Phone ________________________________________

Charge $______________________________________

Name ________________________________________ ®

Phone ________________________________________

Charge $______________________________________

I will have the store I buy from help me nd a contractor ®