Learn about Downflow / Horizontal

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Are the products in stock? Will the order ship the same •
day?
If there is shipping damage, are products • fully insured?
Will you send me a new product and handle the claim with
the shipping company for me?
Do you have a return allowance? Do you charge restocking •
fees for returns?
Do you charge cancellation fees if I cancel my order before •
it ships?
Do you process manufacturer warranty claims for me if I •
need repair parts down the road?
Do you have free technical support for as long as I own •
the products?
Do you have free • installation videos?
Do you have a free • contractor locator service to help me nd
a contractor to install the products?
When you are spending hundreds or thousands of dollars over
the internet, it becomes especially important that who you buy
from is reputable. For detailed information on selecting an on-
line store, you can review our report 20 Questions To Ask Before
Buying Your Heating and Cooling Equipment Online.
Shipping
Products ordered online will usually ship directly to your home
or location of your choice. Some things to ask the online store
regarding shipping are:
How is the equipment •
packed to reduce the
likelihood of damage?
A good company will put on a wood pallet, shrink-wrap, »
use guarding, and have an inspection process to make sure
it is packed soundly before shipping.
Do you have • free shipping?
Some companies oer free shipping, and some don’t. If »
shipping is extra, make sure to add it to the price of the
product for a complete cost.
Do you charge additional fees such as for expedited shipping, •
liftgate on the delivery truck, insurance, residential delivery
charges, or fuel surcharges?
Sometimes extra fees aren’t made clear on a website until »
you are ready to check-out. Make sure you know what all
the fees are upfront.
If there is shipping damage, are products • fully insured? Will
you send me a new product and handle the claim with the
shipping company for me?
You’ll want to have your products fully insured in case »
there is any shipping damage. Also, make sure the compa-
ny you buy from will take care of all the claim paperwork,
or provide a new product to you immediately if needed.
Will the freight company call me in advance to schedule a •
delivery time at my convenience?
Most freight companies can arrange the delivery time with »
you at your convenience. Find out if this is the case with
whom you buy from.
Liftgate
Your equipment will come delivered on a freight truck. Un-
less you request what is called liftgate service, you’ll need to
help the driver lift the products from the truck to the ground.
A power liftgate can be arranged, usually for a fee, which will
automatically lower the heavy products from the truck to the
ground for you. If you are interested, ask the store you buy from
if this is available, and for how much. Otherwise, be prepared
to do some lifting when your order arrives. Once the product is
on the ground, whether you get liftgate service or not, you will
still need to move the product into the home yourself, as the
freight companies usually won’t do this for you.