User's Manual
10 | TROUBLESHOOTING
troubleshooting
Having trouble with your EX-03 Next Gen Bluetooth® Headset? These troubleshooting steps will show you the
smoothest path to resolving your issue. Be sure to perform troubleshooting before returning your headset.
The PS3™ is unable find the headset.
•Make sure that your headset is in pairing mode (see page 4).
•If the headset has been paired with another Bluetooth® device before, the PS3™
will have trouble finding the headset. Either remove the headset from the paired
device or turn o the Bluetooth® functionality on the paired device.
•Turn o / remove any other active wireless devices in the vicinity (eg. router,
mouse, keyboard, DECT phones) to prevent signal interference.
The headset will not activate aer being charged.
•To activate the headset, the battery needs to charge for at least 40 minutes. It is
highly recommended to fully charge the battery for the full 3 hours before use.
•The headset will only charge when the PS3™ is switched on.
No indication of charging is shown.
•Charging indication may be delayed for a few minutes if the headset has not been
used for a long time (more than a month) or if the battery is drained.
No sound can be heard from the headset.
•Make sure that your headset has been activated in Audio Device Settings and that
your volume is set correctly (page 5).
•Make sure that the paired devices are within 33 Ft (10 metres) of each other.
•Make sure that the headset is turned on and fully charged.
•Check In-game settings.
I’d like to put the EX-03 on my le ear.
•Unfortunately this is not possible.
For further assistance please contact our customer support team on our
website: www.gioteck.com