CHARGE ME NOW Make sure your Goal Zero Sherpa 100AC is fully charged before using or storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use. IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of the voltages of the solar panels and do not exceed 22V. Individual solar panels, or solar panels chained in series in excess of 22V cannot be used with the Goal Zero Sherpa 100AC and can cause serious damage to the unit.
Table of Contents Get To Know Your Gear Charging Your Sherpa Using Your Sherpa Troubleshooting 2-3 4 5-11 12-14 Technical Specifications 15 Français 16 Deutsch 30 Español 44 1
GET TO KNOW YOUR GEAR Cable Storage Bidirectional (input/ output) USB-C Power Delivery Ports 5V/9V/12V/15V/20V, up to 3A (60W each, 100W max) 8mm DC Input For solar, AC, or 12V charging (50W max) (AC charger and 12V charger sold separately) 2 Qi Wireless Charging Pad (5W max) Cable Storage USB-A Ports Each Port 5V, up to 2.
Included Cables: USB-C to USB-A USB-C to USB-C Micro-USB to USB-A Lightning® to USB-A 3
CHARGING YOUR SHERPA CHARGE ME NOW: Plug in and charge up before first use. The Sherpa has multiple inputs to choose from, 8mm DC for AC wall outlet and solar charging, and USB-C Power Delivery (60W Max). FROM USB: Using the included USB-C cable and one of the USB-C Power Delivery (PD) ports on the Sherpa, plug into a USB port. We recommend using at least a 2.4A charger for a full charge in about 9 hours. You can also plug into a USB-C PD charger (up to 60W max) for a faster recharge.
USING YOUR SHERPA BUTTONS: Press once to turn the Sherpa on/off. Press and hold to reset the Sherpa, watt-hour counter, and restore default settings of all ports. Select/Scroll through settings. Press once to view output screen. Press and hold to enable product detail pages. Turn Qi wireless charging on/off. Turn AC port on/off. INTERACTIVE SCREENS: Main Page: 1. 1. 3. 2. 4. Time to Empty/Full – How long the Sherpa will last at its current power draw or how long it will take to fully charge. 2.
USING YOUR SHERPA INTERACTIVE SCREENS: Outputs Page: Access by pressing • The Output Page shows real-time information for each port, including inputs and outputs. • A solid bar indicates the port is functioning as an output. A lined bar indicates the port is functioning as an input to charge the Sherpa. • Ports are listed from left to right. • Total wattage for all outputs is listed at the bottom of the screen.
USING YOUR SHERPA INTERACTIVE SCREENS: Product Detail Pages: Access by pressing and holding Scroll through pages by pressing • A watt-hour output/input counter to monitor power consumption between resets. • Press and hold • Real-time information on the 8mm input. • Check this page when charging from solar to help with panel to reset the counter. alignment toward the sun.
USING YOUR SHERPA INTERACTIVE SCREENS: Product Detail Pages: Access by pressing and holding Scroll through pages by pressing • Shows output or input information for the bidirectional USB-C Power Delivery ports. • Customize the USB-C Power Delivery ports to specific functions by pressing • : AUTO: Default setting for both ports will automatically detect if a device is plugged in for charging or if the port is being used to charge the Sherpa.
USING YOUR SHERPA INTERACTIVE SCREENS: Product Detail Pages: Access by pressing and holding Scroll through pages by pressing • Real-time information on the AC output. • Customize the setting of the AC inverter by pressing the • : AUTO TIMEOUT: Default setting will shut the AC inverter off after 5 minutes of inactivity to save on power. • NO TIMEOUT: Inverter will remain on until the Sherpa is turned off, the battery is drained, or AC button pressed.
USING YOUR SHERPA INTERACTIVE SCREENS: Product Detail Pages: Access by pressing and holding Scroll through pages by pressing 10 • Real-time information on the internal battery. • Firmware and manufacturing date for the Sherpa. • Detailed usage information for the Sherpa.
USING YOUR SHERPA TIPS for LAPTOP CHARGING via USB-C PD: We recommend using a USB-C to USB-C cable when recharging enabled laptops. Since USB-C PD ports are bidirectional, meaning they can function as an input to charge the Sherpa or an output to charge other devices, plugging in a laptop may cause the Sherpa to try charging from the laptop’s internal battery, rather than charging the laptop.
TROUBLESHOOTING Drawing Too Much Power • The Sherpa can output 170W by utilizing all its ports at once. If that draw is exceeded, the Sherpa will stop working and this screen will be displayed. *TECH TIP: If the Sherpa is charging from a high enough power source, you can achieve a higher max output. • To avoid this shutdown, monitor power usage on the Main Page and Outputs Page and closely monitor what is being plugged in.
TROUBLESHOOTING Overheating • The Sherpa is too hot and needs to cool down before it can be used again. • To avoid this shutdown, monitor the Main Page for the temperature warning icon. • When using the AC port, do not block the fan on the back of the Sherpa. • When charging, allow the Sherpa to have proper ventilation. Resetting the Sherpa • Press and hold • Continue holding for 3 seconds to initiate reset.
TROUBLESHOOTING Low Battery • The Sherpa’s battery capacity has dropped to 2% and can no longer provide power. • Plug the Sherpa in and wait for it to reach at least 5% charge before attempting to use.
TECHNICAL SPECIFCATIONS Sherpa 100AC Charge times: Ports: USB-C PD Source (60W) 2.5 hrs Wall charger (45W) 3 hrs USB-A (2.4A) 9 hrs Nomad 14 14-28 hrs Nomad 28 7-14 hrs Boulder 50 4-8 hrs Battery: Wireless Qi (output) 5W max USB A ports (output) 5V, up to 2.4A (12W max), regulated USB-C PD ports (input/output) 5V,9V,12V,15V,20V up to 3A (60W each, 100W max), regulated AC inverter US (output) 110V, up to 0.9A (100W max), 60Hz, modified sine wave AC inverter Int (output) 220V, up to 0.
