User Manual

GP-SW1000/2000/3000
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1. Call your Go Power!™ Technical Support team (1-866-247-6527).
2. Return defective product to place of purchase.
9.2.1 End Users
Contact your sales representative or Dealer and discuss the problem. Often the
sales representative can troubleshoot common scenarios. If applicable, warranty
will be handled between the End User and the Dealer. Go Power!
TM
will only accept
returned items from an End User as a last resort. If you are unable to contact the
Dealer, or the Dealer refuses to provide service, please contact Go Power!
TM
directly.
9.2.2 Dealers
Dealers will handle warranty either through their supplier or Go Power!
TM
if they
qualify as a Purchaser.
9.2.3 Units bought directly from Go Power!
The Purchaser will return the product, freight prepaid, to Go Power!
TM
You must
obtain a Return Material Authorization (RMA) number from Go Power!
TM
before
returning a product. The RMA number MUST be clearly indicated on the outside of
the box.
Items received without an RMA number will be refused.
9.2.3 Additional Information
Unless approved by Go Power!
TM
management, all product shipped collect to Go
Power!
TM
will be refused.
Test items or items that are not under warranty, or units that are not defective, will
be charged a minimum bench charge of ($50.00 US) plus taxes and shipping.
A 15% restocking charge will be applied on goods returned and accepted as “new”
stock.
9.4 Out of Warranty Items
Go Power!
TM
electronic products are non-repairable, Go Power!! does not perform
repairs on its products nor does it contract out those repairs to a third party. Go
Power!
TM
does not supply schematics or replacement parts for any of its electronic
products.
10.0 Configuring your GP-SW3000, GP-SW2000, GP-SW1000
10.1 Configuring the Dip Switches – GP-SW3000, GP-SW2000,
GP-SW1000
For a typical North American system, set the Frequency to 60
Hz.