User's Manual

GO MBW Getting Started Guide
GO MBW Getting Started GuideGO MBW Getting Started Guide
GO MBW Getting Started Guide
Draft Version - Confidential - Page 37
Troubleshooting
Problem:
The Captive Portal does not appear on the client’s screen.
Solution:
• Check the DNS Forward List to verify that the IP address of the ISP is included.
• If the DNS is not there, issue the following command:
configure ip dns fwd-list <ip address list>
• Check the connectivity between the WNC and the ISP by issuing the following
command: ping <ip address>. If you do not receive a ping response,
check the routing table with your ISP.
Problem:
User authentication fails and client is unable to access the Internet.
Solution:
• Confirm that the user name and password are correctly defined on the Radius
server.
• Check the Radius server’s client configuration Use the following command to
show the client configuration: show radius server settings.
• Check the connectivity between the WNC and the Radius server by pinging the
Radius server.
• Check that the shared key on the WNC is the same as the shared key on the
Radius server by reviewing the Radius server logs (review the section which
lists failed actions and check whether the key is the same on both the WNC
and Radius sides).
Note: All changes to the WNC configuration related to the Radius
server must be followed by applying and saving the changes
using the command:
configure radius-client apply-radius-changes
Problem:
System fails to recognize start or end of session for accounting purposes.
Solution:
• Check the WNC configuration and the Radius server configuration.
• Check connectivity with the Radius server.