User's Manual

Troubleshooting
I cannot pair the BlackBerry Wireless Headset with my device
You might have accidentally deleted the pairing options that you set for your headset. Complete the steps for connecting and pairing your
headset with your BlackBerry® device.
I cannot hear anything when I use my BlackBerry Wireless Headset
Try performing the following actions:
• Turn up the volume on your BlackBerry® device.
• Make sure that your headset is turned on and is connected to your device.
I hear static noise when I use my BlackBerry Wireless Headset
If there are any large objects, such as a wall, between your headset and your BlackBerry® device, the sound quality of the headset might
diminish. The headset is designed to be used within 10 meters (33 feet) of your device, without any large objects in between.
Try performing the following actions:
• Move away from any large objects that might cause interference.
• Keep your headset on the same side of your body as your device.
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