User's Manual
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SYMPTOM
The display remains turned
off when pressing a key on
the Remote Control
No information is shown on
the display after it has been
activated by a press of any
Remote Control key
The pairing button on the
Remote Control is pressed
but the ’searching’ icon on
the dis play does not become
substituted by the status of
the hearing aid
The ’searching’ icon on the
Remote Control dis play is
displayed constantly
CAUSE
The batteries in the Remote
Control are depleted
The Remote Control and hearing
aids have not been paired
The Remote Control and hearing
aid are not within wireless range
The Remote Control and hearing
aid have not been simultaneously
in pairing mode
The Remote Control and hearing
aid are not within wireless range
The hearing aid is not powered on
The battery in the hearing aid is
depleted
POSSIBLE REMEDY
Replace the AAAA batteries with new ones
Carry out the pairing process
Assure that Remote Control and hearing aid are within wireless
range, and repeat pairing process
Repeat pairing process and assure that the battery doors on
both hearing aids are closed within 30 seconds after the pairing
button has been pressed on the Remote Control
Assure that Remote Control and hearing aid are within wireless
range
Power on the hearing aid
Replace the battery in the hearing aid with a new one
TROUBLESHOOTING GUIDE