User's Guide

65Troubleshooting
Issue Potential cause Potential solution
No Sound Is the hearing aid charged?
(Rechargeable model only)
Charge the hearing aid.
(See the user manual for your
charger.)
Is the hearing aid charger
charged?
(Rechargeable model only)
Charge the hearing aid charger.
(See the user manual for your
charger.)
Is the receiver wire broken or the
earmould clogged?
Consult your hearing care profes-
sional.
Is your ear full of wax? Visit your physician.
Sound is disorted, splut-
tering or weak
Is the battery dead?
(Zinc-Air battery models only)
Replace with a new one.
Is the battery dirty?
(Zinc-Air battery models only)
Clean it or replace it with a new
one.
Is the receiver wire broken or the
earmould clogged?
Consult your hearing care profes-
sional.
Is there moisture in your
hearing aid?
Use a desiccant (drying kit).