User's Guide
64 Troubleshooting
Troubleshooting
Issue Potential cause Potential solution
Feedback or ‘whistling’ Is your earmould or dome
inserted correctly in your ear?
Re-insert it.
Is the volume very loud? Reduce the volume.
Is the receiver wire broken or is the
earmould clogged?
Visit your hearing care
professional.
Are you holding an object (e.g. a
hat or a telephone mouthpiece)
close to the hearing aid?
Move your hand away to create
more space between the
hearing aid and the object.
Is your ear full of wax? Visit your physician.
No Sound Is the hearing aid turned on? Turn it on.
Is there a battery in the hearing
aid? (Zinc-Air battery models only)
Insert a new battery.
Is the battery still good?
(Zinc-Air battery models only)
Replace with a new battery.