User's Manual

51
Troubleshooting Guide
SYMPTOM CAUSE
POSSIBLE REMEDY
Excessive whistling / feed-
back
Incorrect earmould placement
Re-insert earmould carefully
Incorrect dome placement
Re-insert dome
Excessive ear wax
Consult your hearing care professional
Feedback control may need adjustment
Consult your hearing care professional
Earmould tubing worn or damaged
Consult your hearing care professional
Thin tube connection loose
Change thin tube or consult your hearing care professional
Hearing instrument settings not optimal
Consult your hearing care professional
Sound distorted / not clear
Weak battery
Replace battery
Improper earmould or dome fit
Consult your hearing care professional
Hearing instrument damaged
Consult your hearing care professional
Hearing instrument settings not optimal
Consult your hearing care professional
Wireless does not work Possible Root Cause - Device is in flight mode
Open and close the battery compartment once. Wireless will reactivate 10 seconds later. (If Root
Cause is device in flight mode)
400346000-GB-14.11-Rev.A.indd 51 10-12-2014 10:03:13