User's Manual

48
Troubleshooting Guide
SYMPTOM CAUSE
POSSIBLE REMEDY
No sound
Not turned on
Turn on by closing the battery door
Dead battery
Replace battery
Battery door will not close
Insert battery properly
Blocked earmould or tube
Clean earmould or tube
Blocked wax filter
Replace wax filter or consult your hearing care professional
Not loud enough
Incorrect earmould placement
Reinsert earmould
Blocked earmould or dome
Clean earmould, replace dome, replace filter
Blocked sound outlet filter
Change filter or consult your hearing care professional
Change in hearing sensitivity
Consult your hearing care professional
Excessive ear wax
Consult your physician
Volume set too low
Increase the volume control if available or consult your hearing care professional
400346000-GB-14.11-Rev.A.indd 48 10-12-2014 10:03:13