Operating Manual

86
Troubleshooting
Device behavior
Problem Possible cause What to do
The battery charging cycle
has been dramatically re-
duced.
The battery is old or damaged.
Replace the battery.
The device does not charge.
The battery cannot be charged
when it is too cold or too warm.
Disconnect the battery plug.
Let the battery warm up or cool down to room
temperature.
Connect the battery plug. Try charging again.
Duration of use without
power connection has been
dramatically reduced.
The battery is old or damaged.
Replace the battery.
The power adapter becomes
extremely warm during
charging.
The battery is old or damaged.
The power adapter is damaged.
The USB cable is damaged.
Replace the affected part.
The device does not charge.
The power adapter is damaged.
The USB cable is damaged.
The battery cable is broken.
The distance from the device to
the charging stand is too great
Replace the affected part.
Insert the device into the charging station
again.
The display is too bright or
too dark.
The display brightness level has
been adjusted.
Change the brightness level, see
„Settings”
→ 73
No sounds are output when
working with the device.
Sound notification is switched
off.
Switch on sound notification, see
„Settings”
→ 73
The touchscreen display no
longer responds.
The program has crashed.
The device starts when the battery has been
reconnected after the program crash. A
message appears to warn that a tip may still
be present in the device. Therefore, hang
the device in the holder and place a suitable
vessel under the tip, or hold the device over a
suitable vessel when starting.
Troubleshooting:
Open the cover, disconnect the battery plug,
and wait 5 s before reinserting it. The device
starts when the battery is sufficiently charged.
The tip drips.
The tip has a leak.
Replace the tip.
The tip is not recognized.
Code is damaged.
Tip without coding used.
Eject the tip and reinsert.
Use a new or coded tip.
Interference (EMI) occurs in
the immediate vicinity of the
charging stand. This problem
is unlikely due to low wire-
less power transfer output.
Charging stand emits interfer-
ences during charging.
Increase the distance between the interfered
device and the charging stand.
Place the device in the charging stand again.
Make sure that there are no foreign objects
between the charging stand and the device.