User Manual

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3 Year Hardware Warranty
2 Year Free Basic Data Recovery Attempt (we cannot guarantee our data recovery attempts will be
successful)
1 Year Advance Replacement within 48 Continental U.S. States only (if Technical Support cannot resolve
your issue via phone).
Your purchase of BlackBox Plus from an authorized Glyph reseller includes a comprehensive three-year
warranty. Glyph warrants that your BlackBox Plus is free from material and mechanical defects. Proof of
purchase may be required to receive warranty service. If you are unable to provide a valid proof of purchase,
the warranty period will be calculated based on the original date of sale between Glyph and the authorized
reseller.
BlackBox Plus warranty does not cover damage or accidental damage caused by misuse, modification,
alteration, tampering, an unsuitable operating environment, improper care, or failure caused by another
product for which Glyph is not responsible.
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1 Contact Glyph Technical Service (see below) and obtain an RMA (Return Merchandise Authorization)
number.
2 Carefully pack and ship your BlackBox Plus to the address provided by the Glyph service representative.
There is no need to include cables of any kind, just BlackBox Plus unit. Be sure the box is clearly labeled in
several places with your RMA number
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NOTE: Before contacting Glyph support, we recommend you gather the following information about your
configuration:
• BlackBox Plus serial number (located on the bottom of your BlackBox Plus)
• Operating System (Windows 7 and above, Mac OS X 10.4 and above) Version Level