PG24 PG36 Electric Economy Griddle Owner's Manual

Page 11
Troubleshooting
ISSUE CAUSE SOLUTION
Griddle not working Power supply Check power source
Power switch has not been turned
on
Check griddle is correctly plugged
in and turned on
Plug/cord, set or external wiring is
damaged
Call for service
Internal wiring fault Call for service
Indicator light is on, but griddle is
not heating up
Faulty elements Call for service
Operation of thermostat
All thermostats are not turned on
Make sure thermostat is set
correctly and make sure dial is
not spinning on the thermostat,
giving the wrong reading
Faulty thermostat Call for service
Indicator light is not on, but the
griddle IS heating up
Faulty indicator light Call for service
Cooking surface is heating up
slowly
Carbon build up Make sure that the plates are
kept clean and free from carbon
build up/debris
Thermostat setting Make sure thermostat is set
correctly and make sure dial is
not spinning on the thermostat,
giving the wrong reading
Faulty elements Call for service
Food sticking Carbon build up Make sure that plates are kept
clean and free from carbon build
up/debris
Not seasoned Season grill, see Cleaning and
Operating Instructions
If problem persists and the assigned solution does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522.