User Manual

42
Using the Phone
Automatic Call Distribution
If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD
feature key will display the ACD State Menu.
To set your ACD state:
1. Press the ACD feature key.
The ACD State menu appears.
2. Press q or p to select the desired state, and then press SELECT.
If you select Unavailable, you will have the option of entering a reason code.
Back Select
ACD state
1. Sign In
2. Available
3. Unavailable
4. Wrap Up
5. Sign Out