ErisTerminal® SIP DECT Base Station and Cordless Handset VSP600 VSP601 User Guide VSP600
Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Please note the serial number of your product, which can be found on the bottom of the base station.
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base station or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14.
19. Use only the power cord indicated in this manual. 20. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible. 21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full installation instructions in “Handset Installation” on page 16 in this User Guide. 22.
Compliance FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
User Guide ErisTerminal SIP DECT Base Station and Cordless Handset VSP600 VSP601 Table of Contents Important Safety Information Setting up a conference call ������������� 28 Listening to messages ���������������������� 29 4 Using the Directory ��������������������������� 30 Important safety instructions �������������� 4 Introduction Using the Call History ����������������������� 32 10 Using Speed Dial ������������������������������ 33 About this guide �������������������������������� 10 Configuri
Call Settings ������������������������������������� 43 Special characters User Preferences ����������������������������� 45 Entering special characters �������������� 51 Base Directory ���������������������������������� 46 Maintenance Blacklist �������������������������������������������� 48 Taking care of your telephone ���������� 52 Security �������������������������������������������� 49 GPL License Information Troubleshooting GPL code requests ��������������������������� 53 50 General i
Introduction About this guide This user guide provides information about the external features of the base station and handset, installation and handset configuration instructions, and detailed instructions for using the handset. Please read this user’s manual before using your handset. Please refer to the VSP600/VSP601 Administrator and Provisioning Manual for complete configuration instructions. You can download the guide from businessphones.vtech.com.
Quick Reference Guide Base station external features Antenna Wall mount slot (on top) Handset Locator (Page) button Press to ring the handsets. Press and hold to register a handset. Power LED Flashes when joining the network or when registering/deregistering a handset. Steady when power is connected and an IP address is acquired. VoIP LED Flashes when registering/ deregistering a handset. Steady when all SIP accounts are registered. Off when a SIP account is not registered.
Quick Reference Guide Cordless handset external features Message light Flashes when a line has a new voice message. HEADSET JACK 2.5 mm jack for connecting a corded headset. SOFT KEYS Perform the actions indicated by the onscreen labels. VOL p DIR While in menus, press p to scroll up the menu. Press to display the Directory. TRANSFER Press to start transferring a call. CONF Press to start a conference call. TALK Press to start making a call. VOL q CID While in menus, press q to scroll down the menu.
Base Station Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. For more information about IP PBX configuration, see the VSP600/VSP601 Administrator and Provisioning Manual, available at businessphones.vtech.com. You can power the base station using a compatible VTech power adapter or using Power over Ethernet (PoE) from your network. (The base station requires PoE Class 2.
To install the base station: 1. Plug one end of the Ethernet cable into the Ethernet port on the rear of the base station (marked by ), and plug the other end of the cable into your network router or switch. 2. If the base station is not using power from a PoE-capable network router or switch: a. Connect a compatible VTech power adapter to the power jack. a. Plug the power adapter into an electrical outlet that is not controlled by a wall switch. Use only Supplied Adapter RESET IMPORTANT INFORMATION 1.
3. Attach the mounting plate to the top of the base station. Insert the tab into the slot and then push the plate in at the bottom of the base station until the mounting plate clicks into place. Insert tab into slot. 4. Check to make sure the plate is secure at top and bottom. It should be flush with the base station body. 5. Place the base station over the mounting screws. 6. Connect power and the Ethernet cable as described in “To install the base station.
Handset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Handset installation involves both the handset and the handset charger. The charger is powered using the supplied power adapter. The charger can be placed on a flat surface or mounted on a wall.
IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. Battery installation and charging Install the battery as shown on the following page.
To install the handset battery: 1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. 2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. 3. Charge the handset by placing it face forward in the charger. The battery icon indicates the charge status as the battery charges. Very low battery charging less than 30 minutes.
Wall mounting the charger The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10 mm (7/16 inch) screws and wall anchors (not provided) to hold the charger in place. Screws and wall anchors are not provided, but are available for purchase at hardware retailers. You might need a professional to install the charger. To mount the charger on the wall: 1. Use a pencil to mark the desired positions of the two holes on the wall.
Adding a corded headset You can use this handset hands-free when you install any industry-standard 2.5 mm corded telephone headset (purchased separately). Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.
Registering the handset to the base The handset must be registered to the base station in order to make and receive calls. To register the handset: 1. Make sure the handset has a charged battery before proceeding. Make sure the base station is connected to power. 2. Press MENU on the handset. The Main Menu appears. 3. Press q to scroll to User settings and press SELECT. 4. Press q to scroll to Registration and press SELECT. 5. With Handset highlighted, press SELECT. The handset screen displays instructions.
Deregistering the handset Before using the handset with a different base station, you must deregister the handset from the base station to which it is currently registered. To deregister the handset: 1. Press MENU on the handset. The Main Menu appears. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Registration and press SELECT. 4. Press q to highlight Deregistration and press SELECT. The handset screen displays a list of registered handsets. 5.
Locating the Handset You can find handsets by paging them from the base. Press the HANDSET LOCATOR (page) button on the base station to ring all handsets: â 3DJLQJ 6,/(1&( 6723 • All handsets within range of the base will ring for one minute, even if the volume is off. • To end the locator page, press STOP or place the handset in its charger. • To silence the locator page on one handset only, press SILENCE .
Using the Handset This section describes how to use the handset to make calls and answer calls. This section also describes how to put calls on hold, transfer calls, and create conference calls. Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. HANDSET 1 From the Idle screen, you can press: • LINE to select another line (SIP Account).
To make an internal call: 1. Press INT. 2. Press p or q to select the handset you wish to call, then press SELECT . When the call is answered, the active call screen appears. ,QWHUFRP +$1'6(7 +$1'6(7 +$1'6(7 $OO KDQGVHWV %$&. ,QWHUFRP SELECT â +$1'6(7 (1' 6(/(&7 3. To hang up the call, press OFF or .
Putting a call on hold You can put an outside call on hold by pressing HOLD. The handset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. Note that you cannot put an internal call on hold. /LQH 2Q D FDOO HOLD â /LQH 2Q KROG (1' 5(680( From the On Hold screen, you can press RESUME to take the call off hold. If another party puts you on hold, you may see the message Held by far end.
Transferring a call You can transfer a call to another party. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient before transferring the call, you are making a “blind” transfer. You can also transfer a call to a held call. Note that you cannot transfer internal calls. To transfer a call (supervised): 1.
7UDQVIHU WR $ QHZ SDUW\ $ KDQGVHW SDUW\ SELECT â &$1&(/ 6(/(&7 /LQH 7UDQVIHU WR %/,1' 3. Press BLIND . 4. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 5. Wait for the phone to automatically dial, once it recognizes a valid number. 6. When the far end picks up, the call will be immediately transferred.
if you wish to conference with another handset in your system, select A handset party. 3. Press SELECT. 4. Dial the second number for the other party you want to join your conference, or select the handset to conference with. You can also use a number from a list, such as the Directory or Call History. 5. When the second call is established, press CONF. . The conference begins and the conference screen appears. /LQH 2Q D FDOO CONF.
To listen to your messages: 1. From the handset Main Menu, with Message highlighted, press SELECT. The Message screen appears. A message icon ( ) appears at the top of the screen for any line that has a message. 0DLQ 0HQX 0HVVDJH 'LUHFWRU\ &DOO KLVWRU\ ,QWHUFRP %$&. (17(5 SELECT â 0HVVDJH /LQH /LQH /LQH /LQH %$&. 6(/(&7 2. Press q to highlight the desired line and press SELECT. The handset dials the voicemail access number. 3. Follow the voice prompts to listen to your messages.
2. Press p or q to select the directory to search, then press OPTION . 3. With Search highlighted, press SELECT. 4. Enter a name or number, then press SEARCH . To add a new entry: 1. From the handset Main Menu, press q to scroll to Directory and press SELECT. The Directory menu appears. $EF 2. Press p or q to select the directory to add a new entry to, then press OPTION . $GG QHZ )LUVW 1DPH 3. Press q to scroll to Add new and press SELECT. /DVW 1DPH 4.
Using the Call History The Call History contains lists of your missed, received, and dialed calls (you can also view dialed calls by pressing REDIAL). You can view, call and store list entries. To view the Call History: 1. From the handset Main Menu, press q to scroll to Call History and press SELECT, or press q when the phone is idle. The Call History menu appears. 2. Press q to highlight the desired list and press SELECT. 3. Press q or p to view entries.
Using Speed Dial The speed dial feature allows you to program up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). To program a Speed Dial number: 1. Press MENU. 2. Press q to scroll to Speed dial and press SELECT. 3. Press q or p to select an empty slot, then press ADD . $EF 6SHHG GLDO (PSW\ (PSW\ (PSW\ (PSW\ $'' ADD â (GLW (QWU\ 1DPH 1XPEHU %$&. 6$9( 4.
Configuring the Handset You can configure the phone using one of two methods: 1. The Features and User settings menus on the phone. 2. The WebUI, which you access using your Internet browser. This section describes settings you can change using your handset. For information about settings you can change on the WebUI, see “WebUI” on page 40. The system administrator can configure additional settings, including Network settings, Provisioning, and the PIN code by using the Admin settings menu.
7. On the next screen, press SELECT to turn call forwarding On or Off. 8. Press q. 9. Enter the number to which you would like to forward calls. 10. (If you selected No answer earlier) Press q. 11. (If you selected No answer earlier) Press SELECT to set the No answer delay between 1 to 10 rings. 12. Press SET $OZD\V $OZD\V 2Q 3KRQH QXPEHU %$&. 6(7 . When Call forward is on, FWD appears on the idle screen. * Note that Call forward will apply to all handsets assigned the line.
3. Press q to scroll to Lift HS answer and press SELECT. 4. Press SELECT to select either On or Off. 5. Press SET to save. Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call. To turn missed-call alerts on or off: 1. Press MENU. 2. Press q to scroll to Features and press SELECT. 3. Press q to scroll to Miss call alert and press SELECT. 4. Press p or q to highlight Show alert or Hide alert. 5.
Setting the language 1. Press MENU. 2. Press q to scroll to User settings and press SELECT. 3. With Language highlighted, press SELECT. 4. Press p or q to highlight the desired language. 5. Press SET to save. /DQJXDJH (QJOLVK )UDQoDLV (VSDxRO %$&. 6(7 Setting the date and time 1. Press MENU. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Set Date/Time and press SELECT. 4. To set the date, highlight Set date, then use the dial pad to enter the date. 5.
Setting the ringer tone and volume 1. Press MENU. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Ringers and press SELECT. 4. To change the ringer volume: a. Highlight Ringer Volume and press SELECT. b. Press q or p to change the volume level as desired. c. Press SET 5LQJHUV 5LQJHU 9ROXPH 5LQJHU 7RQH %$&. (17(5 to save. 5. To change the ringer tone: 5LQJHU 9ROXPH a. Highlight Ringer Tone and press SELECT. b. Press q or p to select a line, then press ENTER . c.
Registering or deregistering your handset You can register or deregister your handset using the handset menu. Follow the instructions in “Registering the handset to the base” on page 21 and “Deregistering the handset” on page 22.
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Base Directory • Blacklist • User Password The WebUI also has a System Status and Handset Status page, where you can view network status and registration information about your handset. To access the WebUI: 1.
4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears. 5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on. 7. Click Log In / OK. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting.
System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • Network information regarding your phone’s network address and network connection. The System Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes.
Handset Status The Handset Status page shows registration information for your handsets. The Handset Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes. Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone.
General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID. Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information. Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off. Call Forward Settings Setting Description Enable Call Forward Always Select to enable call forwarding for all calls on that account.
User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save. General User Settings Setting Description Range Default WebUI Language Sets the language that appears on the WebUI. Any language supported by your phone. For example, English, French, Spanish, etc.
Base Directory To view the base directory, click CONTACTS in the WebUI header, and then click Base directory in the sidebar. On the Base directory page, you can manage your base directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s base directory or import a base directory file. The export function lets you back up your contacts to your computer. The Base directory lists entries across several pages.
Base directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries To add a new directory entry: 1. Click Add New Entry. The Create Base directory Entry page appears. 2. Enter the required information. At minimum, a first and last name are required.
To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Base directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries. After importing a directory file, you can add, edit, or delete entries as desired. Note: Directory files are .xml files containing contacts and contact information.
Security On the Security page, you can change the User Password that you use to access the WebUI. After changing your password, click Save.
Troubleshooting If you have difficulty with your handset, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. General issues Handset does not work at all (LCD is black) • Confirm the battery is installed and charged correctly. • Place the handset into it’s charger. Ensure the charger is securely plugged into an outlet not controlled by a wall switch.
Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station. Try moving closer. • Other electronic products can cause interference with your handset. Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other handsets. • If the problem persists, contact your system administrator. Technical Specifications RF frequency band 1921.536–1928.
Maintenance Taking care of your telephone • Your base station and cordless handset contain sophisticated electronic parts, so you must treat them with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your products if you ever need to ship them. Avoid water • You can damage your cordless telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands.
GPL License Information GPL code requests Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
