User Manual

53
Troubleshooting
If you have difculty with your deskset, please try the suggestions below. For
customer service, visit our website at businessphones.vtech.com or call
1 [phone].
General issues
Deskset does not work at all (LCD is black)
• Conrm the backup battery is installed and charged correctly.
• Ensure the adapter is securely plugged into an outlet not controlled by a wall
switch.
My caller ID isn’t working.
• Caller ID is a subscription service. Your telephone service provider may
require subscription to this service for this feature to work.
• The caller must be calling from an area that supports caller ID.
• Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment.
Deskset registration is not working
• Ensure the deskset is within range of the base station.
Cannot make external calls
• Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
• You might be out of range of the base station. Try moving closer. If you
see an idle screen with no alerts, then your deskset is successfully
communicating with the base station.
Deskset does not receive incoming calls
• Ensure that Do Not Disturb and Call Forward All are turned off.
• Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
• You might be out of range of the base station. Try moving closer.
Cannot locate deskset using base station
• The deskset may not be registered.
• If the deskset is out of power or the deskset is out of range, the locator tone
will not sound.