ErisTerminal® SIP DECT Base Station and Cordless Deskset VSP600 VSP608 User Guide VSP608 VSP600 LOWER
Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Please note the serial number of your product, which can be found on the bottom of the base station.
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base station or deskset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14.
20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full installation instructions in “Deskset Installation” on page 18 in this User Guide. 21. CAUTION: Keep small metallic objects such as pins and staples away from the deskset receiver.
Compliance FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
User Guide ErisTerminal SIP DECT Base Station and Cordless Deskset VSP600 VSP608 Table of Contents Switching between two calls ������������� 29 Important Safety Information Setting up a conference call ������������� 31 Transferring a call ����������������������������� 30 Important safety instructions �������������� 4 Listening to messages ���������������������� 32 Introduction Using the Directory ��������������������������� 33 About this guide �������������������������������� 10 Using the Call His
WebUI Troubleshooting Using the WebUI ������������������������������ 43 General issues ��������������������������������� 53 System Status ���������������������������������� 45 Technical Specifications Deskset Status ��������������������������������� 46 Special characters Call Settings ������������������������������������� 46 Entering special characters �������������� 54 User Preferences ����������������������������� 48 Maintenance Base Directory ���������������������������������� 49 Taking care
Introduction About this guide This user guide provides information about the external features of the base station and deskset, installation and deskset configuration instructions, and detailed instructions for using the deskset. Please read this user’s manual before using your deskset. Please refer to the VSP600/VSP601 Administrator and Provisioning Manual for complete configuration instructions. You can download the guide from businessphones.vtech.com.
Quick Reference Guide Base station external features Antenna Wall mount slot (on top) Handset Locator (Page) button Press to ring the desksets. Press and hold to register a deskset. Power LED Flashes when joining the network or when registering/deregistering a deskset. Steady when power is connected and an IP address is acquired. VoIP LED Flashes when registering/ deregistering a deskset. Steady when all SIP accounts are registered. Off when a SIP account is not registered.
Quick Reference Guide Cordless deskset external features DND (Do not disturb) Press once to turn the feature on. Press again to turn off. MENU/FUNC Press to display the main menu. VSP608 SELECT Press to select a menu item. DIRECTORY Press to view directory information. CANCEL Press to cancel an operation and leave a menu. CALL HISTORY Press to view call history. REDIAL Press to redial a number. DELETE While entering numbers or letters, press to delete previous character.
MESSAGE WAITING indicator Flashes when a line has a new voice message. VSP608 LINE Press to make or answer a call. MESSAGE Press to view messages. HOLD Press to put a call on hold. TRANSFER Press to start transferring a call. FLASH During a call, press to answer an incoming call when you receive a call waiting alert. CONFERENCE Press to start a conference call. Speed dial keys Press to dial the desired speed dial number. LOWER Press to switch to the lower location of a speed dial key.
Directory card Use the directory card to record the names of the speed dial numbers you stored. To write names on the directory card: 1. Write the information on the directory card that comes with the package. VSP608 2. Insert the edge of the directory card in the slot at the front of the deskset, under the plastic cover.
Base Station Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. For more information about IP PBX configuration, see the VSP600/VSP601 Administrator and Provisioning Manual, available at businessphones.vtech.com. You can power the base station using a compatible VTech power adapter or using Power over Ethernet (PoE) from your network. (The base station requires PoE Class 2.
To install the base station: 1. Plug one end of the Ethernet cable into the Ethernet port on the rear of the base station (marked by ), and plug the other end of the cable into your network router or switch. 2. If the base station is not using power from a PoE-capable network router or switch: a. Connect a compatible VTech power adapter to the power jack. b. Plug the power adapter into an electrical outlet that is not controlled by a wall switch. Use only Supplied Adapter RESET IMPORTANT INFORMATION 1.
3. Attach the mounting plate to the top of the base station. Insert the tab into the slot and then push the plate in at the bottom of the base station until the mounting plate clicks into place. Insert tab into slot. 4. Check to make sure the plate is secure at top and bottom. It should be flush with the base station body. 5. Place the base station over the mounting screws. 6. Connect power and the Ethernet cable as described in “To install the base station.
Deskset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Deskset installation involves both the backup battery and the deskset. The deskset is powered using the supplied power adapter. The deskset can be placed on a flat surface or mounted on a wall.
2. Place the battery in the compartment. Make sure the supplied battery with the label THIS SIDE UP faces up, as indicated. 3. Plug the battery connector into the port inside the compartment. Battery Pack BT166342/BT263342 2.4V 300mAh Ni-MH WARNING:DO NOT BURN OR PUNCTURE BATTERIES MADE IN CHINA GY1224 Battery Pack BT166342/BT263342 2.4V 300mAh Ni-MH WARNING:DO NOT BURN OR PUNCTURE BATTERIES MADE IN CHINA GY1224 4.
Installing the deskset 1. Install the mounting bracket for tabletop use. Low tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place. C D B D A B C A D B Low tabletop position High tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place.
2. Connect the coiled handset and the power cord to the deskset. Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Plug the end of the coiled handset cord into the jack at the bottom of the deskset. Raise the antenna for optimum wireless range and performance. Plug the small end of the power adapter into the power jack at the bottom of the deskset. Route the power adapter cord through the slot at the bottom of the deskset. IMPORTANT INFORMATION 1.
Wall mounting the deskset The deskset is ready for tabletop use. If you want to mount the deskset on a wall, make sure you first unplug the power adapter from the electrical outlet. To mount the deskset on the wall: 1. Place your corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the deskset is mounted on the wall. Protruding edge Handset tab 2.
Adding a corded headset You can use this deskset hands-free when you install any industry-standard 2.5 mm corded telephone headset (purchased separately). Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.
Registering the deskset to the base The deskset must be registered to the base station in order to make and receive calls. To register the deskset: 1. Make sure both the deskset and the base station is connected to power. 2. On the base station, press the HANDSET LOCATOR button for at least four seconds, then release the button. Both LEDs on the base station begin to flash slowly. 3. Press the # key on the deskset to begin registration. The process takes up to 10 seconds to complete.
Deregistering the deskset Before using the deskset with a different base station, you must deregister the deskset from the base station to which it is currently registered. To deregister the deskset: 1. Press MENU/FUNC. on the deskset. The Main Menu appears. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Registration and press SELECT. 4. Press q to highlight Deregistration and press SELECT. The deskset screen displays a list of registered desksets. 5.
Locating the Deskset You can determine which desksets are registered by paging them from the base. Press the HANDSET LOCATOR (page) button on the base station to ring all desksets: â • All desksets within range of the base will ring for one minute, even if the volume is off. • To end the locator page, press CANCEL. • To silence the locator page on one deskset only, press MUTE.
Using the Deskset This section describes how to use the deskset to make calls and answer calls. This section also describes how to put calls on hold, transfer calls, and create conference calls. Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. When idle, you can press: • LINE to select another line (SIP Account). When you make a call, the phone will use this line.
To make an internal (intercom) call to another handset or deskset: 1. Press INTERCOM. 2. Press p or q to select the handset or deskset you wish to call, and then press SELECT. When the call is answered, the active call screen appears. SELECT â 3. To use the corded handset instead of the speakerphone, pick up the handset. 4. To hang up the call, press CANCEL or SPEAKER. To make an internal call to all handsets and desksets: 1. Press INT ALL to call all handsets and desksets. 2.
Putting a call on hold You can put an outside call on hold by pressing HOLD. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. Note that you cannot put an intercom call on hold. HOLD â To take the call off hold: • From the On Hold screen, press FLASH. –or– 1. Press the MENU key. 2. With Resume highlighted, press SELECT. Switching between two calls If you are managing two calls, press q or p to view each call screen.
Transferring a call You can transfer a call to another party. If you talk to the transfer recipient before completing the transfer, you are making an “announced” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient before transferring the call, you are making a “blind” transfer. You can also transfer a call to a held call. Note that you cannot transfer intercom calls. To transfer a call (announced): 1.
3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 4. Press TRANSFER or SELECT. The Call transferred screen appears. To transfer a call to a held call: 1. If you are on an active call and also have a call on hold, press TRANSFER. A list of held calls will appear. TRANSFER â 2. With the call you want to transfer to highlighted, press SELECT. The call will be immediately transferred.
To create a conference with a held call: 1. If you are on an Active call and also have a call on hold, press CONFERENCE. A list of held calls will appear. CONFERENCE â 2. With the call you want to conference with highlighted, press SELECT. The conference will begin immediately. Setting up a Network Conference: A Network Conference is hosted by your service provider and allows multiple parties to join a conference.
Using the Directory The deskset has three lists of contacts. The Local directory is only available on your deskset. The Base directory is usually maintained by your system administrator, and is available on all desksets and handsets. The Blacklist contains blocked numbers. To view a directory: 1. Press DIRECTORY. OR From the deskset Main Menu, press q to scroll to Directory and then press SELECT. The Directory menu appears. 2. Press q or p to select the directory you wish to view, and then press SELECT. 3.
You can add a first name and last name, as well as work, mobile, and other phone numbers. You can also set the ringer tone and dial line for the entry. 4. When you are done, press SELECT. To edit an entry: 1. When viewing the directory entry you wish to edit, press MENU. 2. With Edit highlighted, press SELECT. 3. When you are done editing, press SELECT. To delete an entry: 1. When viewing the directory entry you wish to delete, press MENU. 2. Press q to scroll to Delete and then press SELECT. 3.
Using the Call History The Call History contains lists of your missed, received, and dialed calls (you can also view dialed calls by pressing REDIAL). You can view, call and store list entries. To view the Call History: 1. Press CALL HISTORY. OR From the deskset Main Menu, press q to scroll to Call History and then press SELECT. The Call History menu appears. 2. Press q to highlight the desired list and then press SELECT. 3. With Review highlighted, press SELECT. 4. Press q or p to view entries.
Using Speed Dial The speed dial feature allows you to program up to 32 numbers that you dial frequently. You can access the first 16 speed dial numbers by pressing the speed dial buttons. To access the remaining 16 speed dial numbers, press LOWER and then the speed dial button for the desired location. To program a Speed Dial number: 1. Press MENU. 2. Press q to highlight Speed dial and then press SELECT. 3. Press q or p to select an empty slot, and then press MENU. MENU â 4.
Configuring the Deskset You can configure the deskset using one of two methods: 1. The Features and User settings menus on the deskset. 2. The WebUI, which you access using your Internet browser. This section describes settings you can change using the menus on your deskset. For information about settings you can change on the WebUI, see “WebUI” on page 43. The system administrator can configure additional settings, including Network settings, Provisioning, and the PIN code by using the Admin settings menu.
6. Press SELECT. 7. On the next screen, with Set On/Off highlighted, press SELECT to turn call forwarding On or Off. 8. Press q or p to highlight On or Off and then press SELECT. 9. Press q to highlight Phone number and then press SELECT. 10. Enter the number to which you would like to forward calls, and then press SELECT. 11. (If you selected No answer earlier) Press q or p to set the No answer delay between 1 to 10 rings, and then press SELECT. When Call forward is on, FWD appears on the idle screen.
Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call. To turn missed-call alerts on or off: 1. Press MENU. 2. Press q to highlight Features and then press SELECT. 3. Press q to highlight Miss call alert and then press SELECT. 4. Press q or p to highlight Show alert or Hide alert. 5. Press SELECT.
Setting the language 1. Press MENU. 2. Press q to highlight User settings and then press SELECT. 3. With Language highlighted, press SELECT. 4. Press q or p to highlight the desired language. 5. Press SELECT to save. Setting the date and time 1. Press MENU. 2. Press q to highlight User settings and then press SELECT. 3. Press q to highlight Set Date/Time and then press SELECT. 4.
Backlight You can set the deskset LCD backlight to be off when in idle, or set it to turn on or off continuously. To set the LCD backlight: 1. Press MENU. 2. Press q to highlight User settings and then press SELECT. 3. Press q to highlight LCD Backlight and then press SELECT. 4. Press q or p to choose Backlight Time, During idle or Being triggered*. • If you select Backlight Time, press q or p to choose the timeout period between 10 seconds and 60 seconds.
Setting audio mode You can select speakerphone or headset as the default audio out for speed dials. To set the audio mode: 1. Press MENU. 2. Press q to highlight User settings and then press SELECT. 3. Press q to highlight Audio Mode and then press SELECT. 4. Press q or p to choose SPEAKER or HEADSET. 5. Press SELECT to save. Turning low battery tone on or off 1. Press MENU. 2. Press q to highlight User settings and then press SELECT. 3. Press q to highlight Low batt tone and then press SELECT. 4.
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Base Directory • Blacklist • User Password The WebUI also has a System Status and Deskset Status page, where you can view network status and registration information about your deskset. To access the WebUI: 1.
4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears. 5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on. 7. Click Log In / OK. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting.
System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • Network information regarding your phone’s network address and network connection. The System Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes.
Deskset Status The Handset Status page shows registration information for the cordless handsets and desksets. The Handset Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes. Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone.
General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID. Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information. Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off. Call Forward Settings Setting Description Enable Call Forward Always Select to enable call forwarding for all calls on that account.
User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save. General User Settings Setting Description Range Default WebUI Language Sets the language that appears on the WebUI. Any language supported by your phone. For example, English, French, Spanish, etc.
Base Directory To view the base directory, click CONTACTS in the WebUI header. On the Base Directory page, you can manage your base directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s base directory or import a base directory file. The export function lets you back up your contacts to your computer. The base directory lists entries across multiple pages.
Base directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries To add a new directory entry: 1. Click Add New Entry. The Create Base directory Entry page appears. 2. Enter the required information. At minimum, a first and last name are required.
To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Base directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries. After importing a directory file, you can add, edit, or delete entries as desired. Note: Directory files are .xml files containing contacts and contact information.
Security On the Security page, you can change your User Password. After changing your password, click Save.
Troubleshooting If you have difficulty with your deskset, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. General issues Deskset does not work at all (LCD is black) • Confirm the backup battery is installed and charged correctly. • Ensure the adapter is securely plugged into an outlet not controlled by a wall switch. My caller ID isn’t working. • Caller ID is a subscription service.
Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station. Try moving closer. • Other electronic products can cause interference with your deskset. Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other desksets. • If the problem persists, contact your system administrator. Technical Specifications RF frequency band 1921.536–1928.
Maintenance Taking care of your telephone • Your base station and deskset contain sophisticated electronic parts, so you must treat them with care. • Avoid rough treatment. • Place the deskset down gently. • Save the original packing materials to protect your products if you ever need to ship them. Avoid water • You can damage your cordless telephone if it gets wet. Do not handle the deskset with wet hands. Do not install the base station and deskset near a sink, bathtub or shower.
GPL License Information GPL code requests Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. ErisTerminal® is a registered trademark of VTech Communications Inc. Specifications are subject to change without notice. Copyright © 2016 for VTECH COMMUNICATIONS LTD. All rights reserved.
