User's Manual

1-866-AMPLICOM (267-5426)
41
Help and support
Some issues may simply be resolved by disconnecting the power to the unit.
In such instances the power to the main base station should be switched off
and battery pack in the handset should also be removed for about 20 min-
utes. After 20 minutes, replace the battery pack and reconnect everything to
determine if this has resolved the issue.
Troubleshooting guide
I can’t make phone calls
1. Make sure the phone cable is connected properly. Make sure you are using
the phone cable that came with your phone.
2. Make sure the base is plugged in, switched on and working.
3. Make sure you are not located too far from the base (the phone should work
up to 325 yards outdoors and up to 53 yards indoors).
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I keep losing my connection
1. Make sure you aren’t too far from the base (in ideal conditions, it should
work up to 325 yards outdoors and up to 53 yards indoors).
2. The base may not be in an ideal location – see Safety Information.
My handset keeps switching off
1. It may need recharging. So it can charge fully, place your handset on its charger
base for at least 15 hours with the charger base plugged in and working.
2. Replace the rechargeable battery pack. Any replacement battery packs
should be the same type as those provided.
HELP AND SUPPORT
Service Center
42
The phone system isn’t responding
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Answering machine won’t record messages or memos
1. Check that the answering machine is connected and switched on.
2. Answering memory may be full. See page 31.
Caller’s identication (Call Line ID) isn’t working
1. Check you have this service on your phone line. Please call your
network provider.
2. The caller may have withheld their phone number.
My handset or base doesn’t ring
Check that the ringer is on.
I’ve got a buzzing noise on my radio, TV, or computer
We suggest you use your cordless handset at least 3 feet away from electrical
equipment and mobile phones.
There is interference in the earpiece and/or internet
connection is very slow when using the phone
You must plug the phone into the wall socket via an ADSL lter if you have
broadband internet on your phone line.
The white light on the base is constantly ashing
You have new answering machine message(s). Press the
button to listen
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HELP AND SUPPORT