Instructions / Assembly

FAQ - FREQUENTLY ASKED QUESTIONS
Why does the fan blow before the heat comes on, and after the heater is turned off?
Heat and cool gradually. The fan blows when the heater is first turned on, and the heat is still
heating up. After the heater turns off, the fan will continue to blow air for 10 seconds. This allows
the fireplace to cool slowly, and helps prevent overheating.
What does the fireplace beep? Can I turn the beeping off?
The beeps indicate that the signal from the control panel, or remote control, has been received
by the fireplace. The beeping cannot be turned off.
Why doesn’t the fireplace function change when remote control setting changes?
The fireplace function will only change if there is a beep after pressing the button. If you do not
hear a beep, try again. If you hear a beep, the fireplace function will change to match the remote
control setting.
Why does the remote control not work, or only work sometimes?
Check to make sure the batteries are good. If necessary, change to new batteries. If the remote
control is not aimed properly, if you are too far away, or if you are too far off to the side, the
signal may not reach the fireplace. Get closer, aim at the upper top corner of the screen (where
the red heat indicator light is located), and try again.
How do I change from high heat to low heater?
The heater is controlled by the heater button on the control panel, or the heater buttons on the
remote control.
Is the thermostat setting accurate?
The temperature within a room can vary. Room size, fireplace location, air flow, sunlight, wall
type (interior vs. exterior), insulation, etc. all affect temperature. The fireplace setting may not
match your home thermostat exactly. This is normal. Try different thermostat setting on your
fireplace until you find one that is right for you.