Warranty

TROUBLESHOOTING GUIDE
NOITULOS MELBORP
There is no power to the
fireplace, or it does not turn on.
1. Make sure the power cord is plugged into a functioning and
properly grounded 15 Amp 120V AC electrical outlet.
2. Make sure the Power Switch on the control panel is ON.
3. If the unit had been working, but then turned off by itself, the
temperature limiting control may need to be reset. See page 8
for instructions.
4. Check for damage to the power cord or plug. If damaged, DO
NOT USE.
The control panel functions do
not work.
1. Make sure the Power Switch on the control panel is turned on.
If it is OFF, the functions will not work.
2. If the Power Switch is ON, and the functions do not work, please
e-mail us at [e-mail]
The FLAME button doesn’t
work.
1. Make sure the Power Switch on the control panel is ON.
2. If the Power Switch is ON, and the functions do not work,
please e-mail us at
[e-mail]
The heater does not work. 1. Make sure the Power Switch on the control panel turned on.
2. Control Panel: Press the heater button on the control panel to
override the thermostat at any time.
3. Remote control: Make sure the thermostat is not set too low. If
the thermostat is set lower than room temperature, the heater
will not turn on.
4. If none of these solutions work, please e-mail us at
[e-mail]
The heater does not blow hot
air when it turns on and off.
This is normal. The fans blow cool air while the heater gradually
heat up. The fans blow after the heater turn off to cool the heater
and prevent overheating.
The remote control does not
work.
1. Make sure the battery is properly installed.
2. Make sure the Power Switch on the control panel is turned on.
The remote control will not work unless the POWER
SWITCH on the control panel is turned on.
3. Aim the remote control at the receiver.
4. Remove objects that may be in the way. Items between the
remote control and the remote control receiver will block the
signal.
5. Don’t press the remote control buttons too quickly. Give the unit
time to respond to your commands.
The thermostat does not work. 1. Make sure the heater is turned on. The thermostat will not
work unless the heater is turned on.
2. Make sure the thermostat is not set too low. If the thermostat is
set lower than room temperature, the heater will turn on.