Instructions / Assembly

User Instrustion
15
Problem Possible Cause Solution
1. Fireplace turns
off and will not
turn on.
1. Fireplace has overheated and
safety devise has caused
thermal switch to disconnect
or home circuit breaker has
opened.
1. Pull the plug, wait 5 minutes to plug
it back in and turn it on.
2. Flame is not
moving.
1. Loose wiring.
2. Flame motor defective.
3. Flame rod out of place.
1. Inspect wiring for loose connections.
2. Call a qualified service technician to
replace flame motor.
3. "Flame Rod" out of place due to rough
transit/handing of the product. This
issue can be corrected as simple as
removing the glass, flipping the
fireplace upside and down, removing
a set of screws that are holding the
bottom frame plate and placing the
flame rod back into place.
1. Disconnect from power source and
inspect wiring for loose connections
and repair or replace if necessary.
2. Push the flame button to high.
3. Flame is not
visible.
1. Wiring is loose.
4. Log set and /
or is not
glowing.
1. Wiring is loose
2. Ember is off mode
1. Disconnect from power source and
inspect wiring for loose connections
and repair or replace if necessary.
5. Remote control
does not work
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /
or sensor.
1. Replace batteries in remote control.
2. Aim control at sensor located directly
behind glass screen in center of unit
just above logs.
3. Replace remote control and / or
sensor.