User manual

8615 Touch Monitor
User’s Manual
Troubleshooting
When encountering difficulties in using this product, please follow the steps
or solutions.. If the problem persists, please contact the dealer.
1. No picture on screen
a. Check the AC cord and signal cable. M
ake sure they are properly
connected.
b. Check that the power button on the OSD panel is turned on.
c. Check if the computer has entered energy saving mode.
2. Abnormal display colour
a. Check if the signal cable is prop
erly connected to the computer.
b. For model 8615 using the on-screen-adjustment
mode to adjust the colour parameters.
3. Skewed or distorted display
a. Check if the signal cable is prop
erly connected to the computer.
b. For model 8615, using the on-screen-adjustment
mode to adjust the geometric parameters.
4. Picture too large or too small
a. Check if the display resolution is set co
rrectly in the operating system.
b. For 8615, using the on-screen-adjustment mode to adjust the size parameters.
5. Touch screen does not work
a. Check if the COM port cable is properly connected to the computer.
b. Check if the Fujitsu touch driver has been loaded properly.
c. Check if the COM port number is set correctly.
6. VFD Customer Display does not display properly
a. Check if the power cable is connected properly.
b. Check whether the power switch is turned on.
7. Magnetic
Card Reader does not work
a. Check if the KB Connector is properly connected to the computer’s PS/2 port.
8. The card swipe character(s) is incorrect or shows random characters
a. The country code parameter setting may need modification, please
refer to the section, MSR Parameter Modifications.
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