User Manual

Table Of Contents
Troubleshooting
Chapter 7 71
Cradle
DataRecorder
Note
For LED behavior see DataRecorder 3 LED Indications on page 9, and Error
messages displayed on the DataRecorder screen, see DataRecorder 3 Error
Message Guide on page 10.
Given Workstation does
not recognize USB
storage device
USB storage device is not
compatible
Contact Customer Support
Malfunction of the USB
connection on Given
Workstation
1 Change USB port
2 Contact Customer Support
USB storage device
malfunction
Contact Customer Support
Given Workstation does
not recognize printer
Malfunction of the USB
connection on Given
Workstation
1 Change USB port
2 Contact Customer Support
Printer malfunction Contact Customer Support
Printer driver is missing Contact Customer Support
Problem Cause Action
All LEDs are flashing red All LEDs are flashing
red
1 Disconnect cradle for mains power
2 Reconnect cradle to mains power
3 If problem persists, contact
Customer Support
DataRecorder cannot be
placed in cradle
Hardware malfunction Contact Customer Support
Problem Cause Action
Cannot initialize
DataRecorder
Computer does not
recognize DataRecorder
1 Check USB and power
connection
2 Contact Customer Support
Cannot create video Error message is displayed Send error message to
Customer Support
Not enough space...
message is displayed
Delete PRRs from hard drive
Workstation freezes during
video creation
Contact Customer Support
Capsule LED does not blink
in blue when capsule is
activated
No pairing performed, or
pairing was not
successful
1 perform Capsule pairing
2 If problem persists, contact
Customer Support
3 Send malfunctioned
capsules to Given Imaging
Ltd.
Problem Cause Action