User Manual

Table Of Contents
PillCam Platform
70 Chapter 7
Printer
CD/DVD
RAPID Software
Capsule
Given Workstation
Problem Cause Action
Cannot print report Printer is turned off Turn printer on
Printer is not set as default printer Set printer to
Default
Printer
Printer has a malfunction Contact Customer Support
Problem Cause Action
Cannot burn CD/DVD CD/DVD is not blank or compatible
with CD/DVD ROM
Contact Customer Support
Wrong Burning procedure Contact Customer Support
Cannot eject CD/DVD A video on the disc is open Close the video and retry
Problem Cause Action
Cannot open RAPID Software or Hardware corruption Contact Customer Support
Cannot open RAPID
Atlas
Atlas installation is incomplete or
incorrect
Reinstall Atlas
Contact Customer
Support
XML corruption Contact Customer Support
Problem Cause Action
DOA (Dead On Arrival):
LEDs do not light up
when capsule is removed
from its box
Capsule failure
1 Send capsule to Given Imaging Ltd.
2 Open another capsule
3 If second capsule from 10-pak is
DOA, contact Customer Support
Problem Cause Action
Blue screen Hardware malfunction
1 Send RAPID and Given
Workstation log files
2 Contact Customer Support.
Given Workstation does
not boot up
Hardware malfunction Contact Customer Support
Given Workstation DOA Transportation mishandling Contact Customer Support