User Manual

Table Of Contents
Given Imaging Ltd. 69
Chapter 7
Troubleshooting
RAPID Video
Saving and Opening Video
SensorArray
Problem Cause Action
Short Video Capsule
DataRecorder Battery
DataRecorder Mishandling
Contact Customer
Support
Send video on
CD/DVD
Inform Capsule Lot #
Do not use the same
DataRecorder
Gaps Capsule
Interference
Mishandling
Physiological
Bad image quality Stripes in video
Pixilation/confetti
Dark/red/orange image
Video shorter than
capsule operating time
without either ingestion
phase images or body
exit images
•Capsule
DataRecorder Battery
Interference
Send video on
CD/DVD
Contact Customer
Support
No Localization Malfunction of the SensorArray Contact Customer Support
Problem Cause Action
Cannot locate video Video was not saved in
E:\Videos
Incorrect patient’s name
Contact Customer Support
Cannot locate findings Findings were not saved under
patient’s folder
Findings were saved with the
wrong name
•See Saving Your
Findings in chapter
four of Book 3: Using
the RAPID Software
Contact Customer
Support
Problem Cause Action
Connector is damaged
Mishandling
End of Life
Contact Customer Support
Sensor is torn from its wire
Insulation of the sensor wire is
damaged