User's Manual

Troubleshooting
Error Messages 211
Error Messages
For LED behavior, see LED Display on page 68. For error messages displayed on the PillCam recorder
screen, see Error Messages on page 73.
Cancelling Data Copy
displays error message that
Video Copy was
unsuccessful
Cancelling the Data Copy
in mid-sequence triggers
Video Copy message
Message Solution
Full name not defined for this
user.
Please contact your IT system
administrator.
In order to enable electronic signatures in the
CE report, the full name field (full name will
appear in electronic signature) must be
defined in the user's relevant Windows
account.
Electronic signature failed.
Please contact your IT system
administrator.
In order to enable electronic signatures in CE
report, the user's relevant Windows account
must be enabled for remote connection login.
Possible reasons for this error message
include:
• Password Expired
• Account Restrictions
• Invalid Logon Hours
• Account Lockout (or expired or disabled)
Password must be changed.
You do not have permission to
access the Regimen Manager.
Please contact your system
administrator.
In order to allow physicians to edit and
approve their regimens, the following must be
done:
• In the Settings screen, under the Other
tab, define an existing folder as the
Regimens Directory.
This folder must be open for read and write
permissions for the relevant users.
Patient Check-in procedure
failed. Reason: Failed to update
recorder software version.
Turn the recorder off and then on before the
next check-in attempt. If the upgrade fails
again, contact customer support.
Problem Cause Action