User's Manual

PillCam Capsule Endoscopy
208 Printer
Printer
CD/DVD
Sensor Array
Cannot locate findings
• Findings were not saved
under patient’s folder
• Findings were saved with
the wrong name
• Refer to Saving Findings File
in Saving Your Findings on
page 144
• Contact Customer Support
Study cannot be selected
in Study Manager
Changing an archive location
that appears in the Study
Manager screen, the archive
remains on the archives list
but its study cannot be
selected
Modify the archive location
manually
Cannot open a video
from an archive in Study
Manager and an error
message requests user
to click the refresh button
Archive privileges set with no
access to read or write
Allow Read and Write access to
the archive folder
Problem Cause Action
Cannot print report Printer is turned off Turn printer on
Printer is not set as default
printer
Set printer to Default Printer
Printer has a malfunction Contact Customer Support
Problem Cause Action
Cannot burn CD/DVD CD/DVD is not blank or
compatible with CD/DVD
ROM
Contact Customer Support
Wrong burning procedure
Cannot eject CD/DVD A video on the disc is open Close the video and retry
Problem Cause Action
Connector is damaged
• Mishandling
• End of Life
Contact Customer Support
Sensor is torn from its
wire
Insulation of the sensor
wire is damaged
Problem Cause Action