User's Manual

RAPID Video 207
Appendix A4
Troubleshooting
RAPID Video
Saving and Opening Videos
Problem Cause Action
Short video • Capsule
• PillCam recorder battery
• PillCam recorder
mishandling
• Contact Customer Support
• Send video on CD/DVD
• Inform capsule lot#
• Do not use the same PillCam
recorder
• Save the raw data locally on
your computer
Gaps • Capsule
• Interference
• Mishandling
• Physiological
Bad image quality • Stripes in video
• Pixilation/confetti
• Dark/red/orange image
Video shorter than
capsule operating time
without either ingestion
phase images or body
exit images
• Capsule
• PillCam recorder battery
• Interference
• Send video on CD/DVD
• Save the raw data locally on
your computer
• Contact Customer Support
No Localization • Malfunction of the sensor
array
• Wrong sensor chosen in
the check-in process
• Do not use the sensor
• Contact Customer Support
Cannot open RAPID
Atlas
Atlas installation incomplete
or incorrect
• Reinstall Atlas
• Save the raw data locally on
your computer
• Contact Customer Support
Cannot view COLON 2
video using RAPID v7.0
COLON 2 video compiled in
RAPID v8.0 cannot be viewed
using RAPID v7.0
Download and use RAPID Reader
v8.0 to view video
Unable to perform
various operations
RAPID computer is “stuck”
typically after a prolonged
period in the ON state without
restarting
It is recommended to restart your
computer at least once a month to
ensure optimal performance
Problem Cause Action
Cannot locate video • Video was not saved in
E:\Videos
• Video was not created
• Incorrect patient’s name
• Search for video in RAPID
Work Directories or in Study
Manager (video creation)
• Contact Customer Support