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warranty service or obligations unless customer has paid its invoices in full under this or
any other Company invoice.
To Request Warranty - You must call within the applicable warranty period. Refer to the
telephone number in the warranty materials shipped with your product, or call Company at (888)
900-5180. For Product not purchased directly from Company call 888/937-5582. Should your
warranty be approved and verified, Company will issue a Return Merchandise Authorization
(RMA) number, which is valid for fifteen (15) days. Any Product returned to Company that does
not have a valid RMA number visible on the outside of the package will be refused. Product that
is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship
the product shipping charges prepaid, and insure the shipment or accept the risk of loss or
damage during shipment. Company will ship the repaired or replacement products to you freight
prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions).
Shipments to other locations will be made freight collect. For all shipments outside of the
domestic United States all Import duties, taxes, and brokerage fees are not included in the
product price or shipping and handling cost and it will be collected upon delivery from the
carriers for certain packages. These charges are recipient's responsibility.
Return & Refund Policy - No return of merchandise will be accepted without first securing a
Return Merchandise Authorization ("RMA") number provided by Company. Buyer must submit
evidence of purchase date, Company invoice number, description of goods including serial and
model numbers, reason for return, exchange, or refund, and RMA number. At its sole discretion,
Company may accept or deny Buyer's claim for return, exchange, or damages. If accepted and if
the goods have not been used and are in a resalable condition, Company shall provide a refund
within 30 days on new notebook and desktop computer systems; returns after the 31st day will be
subject to a fifteen percent (15%) restocking fee. No refund, credit, or exchange is allowed after
45 days from the date of the invoice on all notebook and desktop computer systems, and part
purchases. Opened software, promotional items, game vouchers, services, care options, and
engraved products are not eligible for refund and may not be returned. (Software that contains a
printed software license may not be returned if the seal or sticker on the software media
packaging is broken, downloaded, and/or activated.) All products returned must have the RMA
number prominently displayed on the shipping label with return freight prepaid by Buyer, and
must include all original packaging, materials, manuals, and copy of invoice. All products
returned must be securely packed and delivered to Company in an undamaged condition. All
shipping and handling charges are non-refundable. Company may refuse or reject returned
merchandise for failure to follow the conditions set forth herein.
Shipping The Product - Ship the Product(s) back to Company in their original or equivalent
packaging. Clearly mark the RMA number on the outside of the carton. All returns for exchange
or refund must be complete with all components, manuals, cables, warranty cards, and static
bags, just as you received it. If the Product is not returned in its entirety, you will be charged for
the missing items. NOTE: You are responsible for your software and data. Company is not
required to advise or remind you of appropriate backup and other procedures. Company is not
responsible for any lost data or software in your Product.