Operation Manual

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Gigaset E560A / LUG NLD-BEL en / A31008-M2708-M201-1-3F19 / appendix_legal.fm / 1/31/17
Template Go, Version 1, 01.07.2014 / ModuleVersion 1.0
Service (Customer Care)
Questions and answers
Possible solutions are available online at www.gigaset.com/service
In addition, the following overview provides troubleshooting assistance.
The display is blank.
• The handset is not switched on: Press and hold the End call key .
• The battery is empty: Charge the battery or replace it ( p. 10)
The device will not charge
• The handset is not inserted correctly in the charging cradle: Insert handset correctly
The device turns itself off even though the battery is still 2/3 charged according to the display
• The contacts/batteries are unclean or corroded Clean the contacts/batteries or replace the batteries
( p. 10)
Call is interrupted or completely disconnected
• Radio signals are weakened by walls, ceilings, insulation etc. Do not place the base behind/beneath
metallic objects. Do not place the base in the cellar if possible ( p. 7)
Handsfree sound quality is not good
• Dirt on the handset (e.g. make-up, dust, iron filings) Clean the handset ( p. 57)
Loud crackling, background noises, interference, scratching, changing volume
• Interference from other devices (network components of fax, PC, printer, mobile phone) Increase the
distance to other devices (at least half a metre) ( p. 7)
You cannot make calls and "BASE" or "No base" is flashing in the display
• The power cable is not connected to the base: Check the base power adapter ( p. 7)
"Not possible!" appears in the display
• Telephoning externally is not possible whilst another external call is being made. Wait until the other
call has ended (does not apply if the internal listening function has been activated).
• Making an external call whilst another party is speaking on your answer machine. Wait until the
announcement on the answer machine has ended
Time is reset to the default setting
• Base and handset were deactivated at the same time Reset the time ( p. 11)
No time is specified in the call list
• Date/time is not set Set date/time ( p. 11)
The answer machine reports "Invalid PIN" during remote operation
• The system PIN entered is incorrect Enter the system PIN again
• System PIN is still set to 0000 Set system PIN to something other than 0000 ( p. 48)
The answer machine does not record any messages or cancels the recording
• The memory is full Delete old messages ( p. 32)
• Message is too short The caller must speak for longer than three seconds.
The answer machine cancels the recording of a personal announcement
• The memory is full Listen to new messages ( p. 31) and then delete ( p. 32)
• The announcement contained a pause of more than 2 seconds Record a longer message
• The maximum recording time of 170 seconds has been exceeded Record a shorter message
The answer machine has switched to announce only mode
• The memory is full Delete old messages ( p. 32)
Consultation call, call swapping, conference not possible.
• These functions that can be executed on the device must be provided and enabled by the network pro-
vider. Operation can vary from one network provider to another. Contact your network provider