Operation Manual

61
Gigaset E550/E550 A / UK-IE en / A31008-M2504-L101-1-7619 / appendix.fm / 4/20/15
A-Klasse_Layout_Neu, Version 4, 28.05.2014
Appendix
Questions and answers
Possible solutions are available online at www.gigaset.com/service
In addition, the following overview provides troubleshooting assistance.
The display is blank
• The handset is not switched on:
¤ Press and hold the End call key a.
• The battery is empty:
¤ Charge the battery or replace it (¢ page 15).
The device will not charge
• The handset is not inserted correctly in the charging cradle:
¤ Insert handset
correctly
The device turns itself off even though the battery is still 2/3 charged according to
the display
• The contacts/batteries are unclean or corroded
¤ Clean the contacts/batteries or
replace the batteries (
¢ page 14)
The standby time of the batteries is less than that specified in the user guide
Call is interrupted or completely disconnected
• Radio signals are weakened by walls, ceilings, insulation etc. ¤ Do not place the
base behind/beneath metallic objects. Do not place the base in the cellar if
possible (
¢ page 12)
Handsfree sound quality is not good
• Dirt on the handset (e.g. make-up, dust, iron filings)
¤ Clean the handset
(
¢ page 67)
Loud crackling, background noises, interference, scratching, changing volume
• Interference from other devices (network components of fax, PC, printer, mobile
phone)
¤ Increase the distance to other devices (at least half a metre) (¢ page 12)
Echo audible
• Parallel connection of multiple PABX systems
¤ Use only one system and register
multiple handsets on it (
¢ page 59).
You cannot make calls and "BASE" or "No base" is flashing in the display
• The power cable is not connected to the base:
¤ Check the base power adapter
( page 13)
"Not possible!" appears in the display
• Telephoning externally is not possible whilst another external call is being made.
¤ Wait until the other call has ended (does not apply if the internal listening
function has been activated).
• Making an external call whilst another party is speaking on your answer
machine.
¤ Wait until the announcement on the answer machine has ended
i
• Using the handset on systems from other manufacturers increases the
power consumption by up to 90%